Go into any Starbucks location, and you'll see a multitude of guests perpetrating that dreaded restaurant crime: camping. "Campers" are diners who spend a little and stay a lot, taking up valuable table space much longer than the average dine 'n dasher. An interesting blog post over at InsideScoopSF takes a look at these campers and analyzes, using real figures, just how much this phenomenon impacts a particular restaurant. This article accounts for the impact on restaurant revenue, turn time, and even tip percentage for wait staff. There are some very interesting and surprising numbers to found.
Have a look at the article here.
What are you thoughts? How do "campers" affect your business and bottom line? Is it valuable to allow this to occur because it generates loyalty among your guests? Or is it as much a nightmare for management and owners as it is for wait staff? Let us know!