9 Essential Tips for Employee Management Using a POS System
Employee management is considered to be complex without knowledgeable staff and robust business tools. A Point-of-Sale (POS) system is an out-of-the-box solution for establishments that oversee the needs of numerous workers. Restaurants, food trucks and retail shops are examples of businesses that can benefit from POS employee management features.
“More than anything, you want your new POS system to elevate your operation and the customer experience you provide. It will very likely have the opposite effect if the system doesn’t satisfy all your needs or your employees aren’t on board,” said Justin Guinn, Market Research Associate for Software Advice.
1. Streamline Time Clocks
Time clocks are tightly regulated using a POS. Employees are provided with a secure PIN, which is entered prior to clocking in or out. Workers could also monitor how many hours they have completed in the week by logging into their profile or viewing the public dashboard.
2. Ease Training Processes
Some POS platforms offer demo features that serve as functional training tools for new employees. A well-trained worker is less prone to making errors in live environments.
With automated tracking, a POS system with scheduling features will show you who should be at work on any given day. Making last-minute changes can be done by logging into the system and assigning workers to updated shifts.
4. Boost Accountability
In a POS, each transaction is assigned to the employee who completed the checkout. Knowing that store transactions are closely monitored could deter internal theft practices and mishandling.
5. Maintain Payroll
Overtime pay is difficult to track when there are several workers in the store. This is especially true for holiday seasons and peak periods. Running payroll reports could reduce discrepancies associated with erroneous payout amounts and delayed payments. Such data may also be accessible through a wide range of devices, such as tablets, smartphones and laptops.
6. Gain Floor Experience With Mobile POS
A mobile POS system lets employees walk around the sales floor and interact with buyers. This can help new staff gain firsthand experience with face-to-face selling.
7. Keep Your Financial Data Private
Keep your data private by limiting access to financial transactions based on an employee’s role within the store. For example, limiting employees to front office operations and only allowing managers to access data is an ideal way to keep this private information secure.
8. Transparent Tipping
If you run a restaurant, tipping of the key things to monitor. With a POS, tips are tracked within generated reports. As a result, employee disputes concerning tip allocation can be avoided.
9. Identify and Reward Top Performers
Through reporting, business owners can see who is generating large amounts of sales and who is lagging behind in meeting his or her monthly quota. With such information readily available, one could give out rewards and praises in a timely manner; as well as provide help for those who may be struggling with handling some of the products in the store.
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