When you run a restaurant, keeping your restaurant fully staffed can be a challenge. When you implement a texting software platform, you can communicate with your staff more efficiently. If an individual calls out for a shift, you can fill the shift fast by sending out an emergency text for help for the evening. In addition, when you are trying to work out schedules, you can text employees to see what days they aren't able to work. While you can gather information through emails and phone calls, text messaging takes less time and is the most reliable solution.
What key benefits can you expect from texting?
Easily Get Shifts Covered
When you have a shift you need to fill in, a quick text for staff to reply if they can work will get the shift filled. For example, sending out a text, "a cook is needed tonight from 3-11. If you want more hours this week, please reply." Every one of your staff that has their cell phone within reach will get your message, and the shift should be filled easily. When the message is clear, staff will know what you need any time you send out a message.
Use Text Messaging for Emergency Purposes
You never know when you are going to have an emergency at your restaurant. If you need to close because of a roof leak or oven servicing, you can text any staff that are expected to come in for a shift. In addition, if you have a dangerous person in your restaurant, you can text all of your staff on shift to tell them of the risk. When you want to avoid staff getting injured because of a security risk, or you don't want staff to come in if your restaurant is closed, it's time to implement text messaging.
Survey Your Employees
When you have questions about how it is to work in your restaurant, you can ask staff to fill out a survey through text messaging. Having a survey easily accessible through text means your employees are more likely to answer your survey. If you want employee feedback, using SMS will allow you to ask questions and get a response quickly.
Stay Current With Employee Training
Your restaurant employees will need to be properly trained in order to run your restaurant according to the law. When you have to keep track of significant training for a lot of individuals, text messaging makes scheduling and keeping track much easier.
One caveat - don't send out useless messages - If you start sending out messages to your staff that aren't really necessary, you can risk the chance that your staff are going to stop reading your messages. While your employees are going to read their messages most of the time, don't bother them unless the message is relevant to running your business. If you need to let staff know about an upcoming meeting or changes to the menu, you can do this with a quick text message, but the trick is not to overdo it.
Summary – When used judiciously, text messaging can become an indispensible and cost-effective part of running your business and leveraging communication with your employees.
Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.
Image Source: Trumpia
More exclusive content at Pointofsale.com