What many future online retailers don’t realize is that the cost of software isn’t simply the initial price plus licenses. In reality, the usability, scalability, time-tomarket and many other factors will affect ongoing direct and indirect costs over the entire product lifecycle. This lifetime price is known as total cost of ownership (TCO). This paper compares the TCO of the two most widely used eCommerce solution types: Open-Source and Software-as-a- Service (SaaS).
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