How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

TurnTo Introduces First Truly Open Network to Change Product Ratings and Reviews

05-31-2017

NEW YORK, May 31, 2017 /PRNewswire/ -- TurnTo Networks, the provider of next generati...

Cole Haan Selects Aptos Enterprise Order Management to Support Omni-Channel Reta…

07-13-2017

ATLANTA, July 13, 2017 /PRNewswire/ -- Aptos, Inc., a recognized market leader in retail te...

First Data and Flywire Sign Strategic Agreement for International Payments

05-02-2017

NEW YORK & BOSTON--(BUSINESS WIRE)--First Data (NYSE: FDC), a global leader in commerce-ena...

Zebra Technologies’ Scanner Scale Expedites Checkout Lines and Improves Shopper …

06-29-2017

Lincolnshire, Ill. – June 29, 2017 - Zebra Technologies Corporation (NASDAQ: ZBRA), the market leade...

CenPOS announces its relationship renewal with Verifone and the MX line

05-11-2017

Miami, Florida – May ​10​, 2017- Integrated payment services and gateway provider, CenPOS, purchased...

MugClubs.com (Bar Loyalty program) arrives at BAR17 #NRAshow17

05-21-2017

MugClubs.com arrives at BAR17 CHICAGO, IL, May 20th, 2017 – The premier solution in Bar and B...

​FinTech Forum Announces Speakers and Themes for Mobey Day Toronto

07-18-2017

18 July 2017 - Mobey Forum, the global industry association empowering banks and other financial ins...

Sephora SEA Chooses Dynamic Yield to Personalize the Entire Customer Journey

06-22-2017

NEW YORK, June 22, 2017 /PRNewswire/ -- Dynamic Yield, the Personalization Technology Stack, to...

ClearSale Presence at IRCE 2017 Aims to Educate Retailers on New Fraud Vulnerabi…

05-31-2017

MIAMI, May 31, 2017 /PRNewswire/ -- Leading fraud prevention solution provider ClearS...

Upserve Partners with Vista Equity Partners for New Strategic Investment

07-06-2017

PROVIDENCE, R.I., July 6, 2017 /PRNewswire/ -- Upserve, the industry's leading Restaurant Management...

Should Restaurants Offer Free Wi-Fi?

06-07-2017

With the rise of mobile point of sale, having a strong wireless connection at one’s restaurant is cr...

North American Bancard Holdings Acquires Total Merchant Services

05-17-2017

Acquisition further accelerates North American Bancard’s growth in business payment solutions and se...

PaladinID Brings RFID Industry Leaders Together at the DMNE Show

04-28-2017

 BOSTON, April 28, 2017 /PRNewswire/ -- PaladinID hosts unprecedented live RFID demonstration...

MAG Retail Group Selects Yes Lifecycle Marketing’s Cross-Channel Marketing Platf…

07-17-2017

Solution enables largest aftermarket online retailer of motorcycle parts and accessories to impr...

Multichannel Retailing: An Effective Marketing Concept

06-28-2017

Have you ever had customers examining your product and using their phones to find better deals onlin...

Highlights from Celerant’s 2017 Client Conference

06-12-2017

Staten Island, NY (June 8, 2017) – Celerant Technology, a leading provider of retail technology, hel...

SICOM Rolls Out its Drive-Thru Director to a Leading Quick Service Restaurant Ch…

05-02-2017

Doylestown, PA - May 1, 2017 - SICOM,a leading best-of-breed provider of end-to-end sol...

Global Payments Announces Full Support for Samsung Pay in the UK

05-26-2017

LONDON & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a lead...

Great Food Flies Faster At Rich's Burgers-N-Grub

05-31-2017

Nine years ago, veteran restaurateur Rich Shellene ditched his management gig at a corporate re...

Revel Systems Launches Revel University for Customers

06-06-2017

SAN FRANCISCO - June 6, 2017 - Revel Systems is an industry leading feature-rich POS and platform tr...

Global Payments Partners with CaixaBank, Samsung, Visa & Arval to Establish …

07-14-2017

ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide provider of payment...

Michigan Good Food Fund Tops $10.5 Million Milestone In Statewide Good Food Inve…

05-17-2017

DETROIT, May 17, 2017 /PRNewswire-USNewswire/ -- Six food enterprises in Grand Rapids, Kalamazoo, So...

POSaBIT Raises Seed Funding to Provide Digital Currency Payments

07-05-2017

Seattle, WA (PRWEB) July 06, 2017 POSaBIT Inc., a Seattle headquartered fintech company, that provi...

Array Acquires Summit Manufacturing NY-based Manufacturer of POS Merchandising

06-07-2017

Acquisition significantly enhances capacity, geography and client reach. TORONTO and&nbs...

NRF Supports Nominee to Lead Customs Agency

07-11-2017

WASHINGTON, July 11, 2017– The National Retail Federation today called on the Senate to confirm U.S...

First Data to Power Alipay in North America

05-09-2017

NEW YORK--(BUSINESS WIRE)--More than 450 million people globally use Alipay to pay for goods an...

TouchBistro Launches Integration with Square in the UK

06-28-2017

NEW YORK, NEW YORK and TORONTO, ONTARIO--(Marketwired - June 28, 2017) - TouchBistro today announced...

GSP’s Erika Escobar Named One of The Top Women in Convenience

05-10-2017

Clearwater, FL, May 10, 2017 – GSP, a leading provider of retail services, is proud to announce...

Vantiv’s triPOS Mobile Named Winner of 11th Annual Pay Award #NRAshow17

05-19-2017

CINCINNATI, May 19, 2017 /PRNewswire/ -- Vantiv, Inc. (NYSE: VNTV), a leading provider of ...

Retailers Plan to Offer More Promotions for the 2017 Back-to-School Season

07-17-2017

AUSTIN, Texas, July 17, 2017 /PRNewswire/ -- RetailMeNot, Inc., a leading digital savings desti...

SmartCard Marketing Systems and Schedule101.com exhibiting at #NRAShow Chicago M…

05-01-2017

The global workforce management (WFM) market is estimated to grow from USD 4.49 Billion in 2016 to U...

Mastercard and General Motors Power Digital Payments

05-02-2017

PURCHASE, N.Y. – May 2, 2017 – Mastercard today announced a major expansion of its lo...

Collective Bias and Curalate Partner to Create Shoppable Influencer Content

06-08-2017

BENTONVILLE, Ark. and PHILADELPHIA, June 8, 2017 /PRNewswire/ -- Collective Bias...

Jetlore Expands Sales Team to Meet Growing Customer Demand

05-23-2017

SAN MATEO, Calif., May 23, 2017 /PRNewswire/ -- Jetlore, the leading AI-powered predi...

GSP Customers Top STORES’ Top 100 List

07-21-2017

Clearwater, FL, July 21, 2017 – GSP, a leading provider of retail services, is proud to congratulate...

Manhattan Associates Delivers First Omni-Channel-as-a-Service Platform Nasdaq:MA…

05-09-2017

ATLANTA and LAS VEGAS, May 2017 (GLOBE NEWSWIRE) -- Manhattan Associates, Inc. (NASDAQ:MANH) today l...

ScanSource to Acquire Payments Industry Leader, POS Portal

06-29-2017

GREENVILLE, S.C.--(BUSINESS WIRE)--ScanSource, Inc. (NASDAQ:SCSC), a leading global provider of te...

Webgility’s Unify Integrates with Walmart Marketplace, Simplifies Operations Whi…

05-23-2017

SAN FRANCISCO, May 23, 2017 /PRNewswire/ -- Webgility, the leader in multi-channel e-comme...

DiSa Digital Safety USA Presented the Point-of-Sale Activation Solution in Germa…

06-13-2017

Phoenix, Arizona (PRWEB) June 13, 2017 DISA Limited’s wholly-owned subsidiary, DiSa Digital Safety ...

Sizer Launches New Sizer-Lite Recommendation Engine to Bring Retailers’ Size Cha…

05-16-2017

HERZLIYA, Israel, May 16, 2017 /PRNewswire/ -- Most online stores provide size guide...

NRA President Dawn Sweeney Leads Conversation on staying “Ahead of the Crave” #N…

05-08-2017

Amazon’s Dan Park and Generation Z expert Jason Dorsey join NRA Show 2017’s high-profile roster of e...

CC’s Coffee House Selects PAR Technology’s Cloud-Based Brink POS Software

05-03-2017

New Hartford, NY- May 3, 2017 - ParTech, Inc. (PAR), a leading global provider of point of...

Squirrel Releases Latest Version of Restaurant Point of Sale Software #NRAShow17

05-19-2017

Squirrel Professional 10 POS software builds on Squirrel's proven restaurant management platform B...

IHL Forecasts 263% Growth in Retail SaaS Market

05-22-2017

NASHVILLE, Tenn. - May 22, 2017 - The Retail Software-as-a-Service market is experiencin...

NCR Unveils the Next Generation of its Counterpoint Channel Software Solution

05-23-2017

Duluth, Ga., May 22, 2017 – NCR Corporation (NYSE: NCR), the global leader in omni-channel solu...

NXP Launches Industry’s Most Power Efficient Global RAIN RFID Chip for Retail Da…

05-09-2017

PHOENIX, May 09, 2017 (GLOBE NEWSWIRE) -- NXP Semiconductors N.V. (NASDAQ:NXPI) pushes the boundar...

Diebold Nixdorf Presents Connected Commerce Solutions At #NRAShow

05-17-2017

CHICAGO, May 17, 2017 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD) is presenting a comprehensiv...

STRATACACHE Adds Turnkey Field Support To Its Portfolio Of Services

07-18-2017

DAYTON, Ohio, July 18, 2017 /PRNewswire/ -- STRATACACHE, a leading provider of scalable, hi...

Sit-Down Restaurants Lose to Fast Food in Customer Satisfaction

06-20-2017

ANN ARBOR, Mich., June 20, 2017 /PRNewswire/ -- Customer satisfaction with full-service res...

Better Data Integration and Better Supply Chain Performance Leads to Better Sale…

05-07-2017

by Rob Consoli, Chief Revenue Officer at Liaison Technologies Today’s consumers want what they want...

Visa and ACTIVE Network Form Multi-Year Strategic Alliance

05-02-2017

DALLAS, May 2, 2017 /PRNewswire/ -- ACTIVE Network®, the premier global marketpl...

Amazon Prime Customers To Hear About Risks To Delivery Service Ahead Of Prime Da…

07-06-2017

WILMINGTON, Ohio, July 6, 2017 /PRNewswire-USNewswire/ -- Ahead of Amazon's largest single-...

PlaceIQ and IRI Launch Partnership to Augment IRI's CPG & Retail Big Data Cl…

07-10-2017

NEW YORK and CHICAGO, July 10, 2017 /PRNewswire/ -- PlaceIQ, the company building a new mod...

Mastercard Launches Comprehensive Digital Payment Solution For Small & Midsi…

06-08-2017

The Mastercard B2B Hub with AvidXchange Helps Businesses Manage Invoices, Payments, and Supplier R...