How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

Mastercard is Becoming the Ticket to Ride in More Than 80 Global Cities

05-16-2017

MONTREAL – May 16, 2017 – As residents and visitors of the world’s major cities look for the be...

Sterling Payment Technologies Launches New Website

05-22-2017

TAMPA, FLA. (PRWEB) MAY 22, 2017 – Sterling Payment Technologies, a leading provider of se...

How the High-Risk Processing Industry Can Combat the Costly Surge in Card Testin…

06-26-2017

In the years since I co-founded eMerchantBroker we’ve seen the introduction of EMV standards help re...

Dor Retail Traffic Analytics Launches With $3.8 Million Investment

05-17-2017

San Francisco – May 17, 2017 – Dor, the modern foot traffic counting and analytics solutio...

Weebly Partners with Google to Bring Android Pay to Online Merchants and Mobile…

05-18-2017

(Embargoed until May 18th, 9:30 AM PT) ​May 18, 2017 - SAN FRANCISCO, CA - ​Weebly​, the glo...

​Mobile Payments Conference - August 28th - 30th 2017​

04-24-2017

The 2017 Mobile Payments Conference will be held at the SwissotelChicago, IL, August 28 – August 30...

CPI Card Group Demonstrates Prepaid Leadership and Expertise at Card Forum &…

05-03-2017

Littleton, Colo. — (May 4, 2017) – CPI Card Group (Nasdaq: PMTS, TSX: PMTS), a global leader i...

Associated Wholesale Grocers Partners With RangeMe to Scale Growth Across All Ca…

05-23-2017

KANSAS CITY, Kan., May 23, 2017 /PRNewswire/ -- Associated Wholesale Grocers (AWG), one of th...

POSaBIT Raises Seed Funding to Provide Digital Currency Payments

07-05-2017

Seattle, WA (PRWEB) July 06, 2017 POSaBIT Inc., a Seattle headquartered fintech company, that provi...

PaladinID Brings RFID Industry Leaders Together at the DMNE Show

04-28-2017

 BOSTON, April 28, 2017 /PRNewswire/ -- PaladinID hosts unprecedented live RFID demonstration...

POS Portal and Datacap Partner for Easy Delivery of Secure Payment Hardware

07-18-2017

Sacramento, CA (PRWEB) July 19, 2017 POS Portal, the leading provider of EMV-ready payment devices ...

ECRM Acquires Hyper-Growth Retail Technology Company RangeMe

06-06-2017

SOLON, Ohio and SAN FRANCISCO, June 6, 2017 /PRNewswire/ -- Efficient Collaborative Retail Ma...

​Ritu Kumar Selects Manthan’s Advanced Retail Analytics to Power Merchandising D…

06-30-2017

SANTA CLARA, CA, June 30, 2017: Manthan, a leader in Big Data, Advanced Analytics and Artificial Int...

Epson and Restaurant Magic Announce Strategic Partnership at #NRAShow17

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Today, at the National Restaurant Association S...

Chico’s FAS partners with First Insight

06-22-2017

PITTSBURGH, PA and FORT MYERS, FLORIDA – June 22, 2017 – First Insight, Inc., a technology company t...

ScanSource to Acquire Payments Industry Leader, POS Portal

06-29-2017

GREENVILLE, S.C.--(BUSINESS WIRE)--ScanSource, Inc. (NASDAQ:SCSC), a leading global provider of te...

Peninsula FCU Finds Convenience and Security In CPI Card Group’s Card@Once Solut…

06-08-2017

LITTLETON, Colo., June 8, 2017 – CPI Card Group (NASDAQ:PMTS, TSX:PMTS), a global leader in financia...

Food Online Ordering Systems Certifies Epson Smart Printer for its Restaurant #N…

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Epson America, Inc., a leading supplier of valu...

REVTECH Retail Accelerator Launches Co-working Space

05-24-2017

DALLAS – May 24, 2017 – REVTECH, a Dallas-based retail accelerator program and seed capital fun...

TNS Launches Multi-carrier Wireless Roaming For Payment Devices Across North Ame…

04-25-2017

April 25, 2017 – Processors, ISOs and device manufacturers across North America can now benefit from...

NRF Announces Retirement of General Counsel Mallory Duncan

06-21-2017

WASHINGTON, June 21, 2017 – The National Retail Federation today announced the retirement of Senior ...

Vantiv To Acquire Paymetric

04-30-2017

Builds upon Vantiv's strategy to expand into high-growth channels and verticals Increases Vanti...

FedEx Partners with BlueSnap to Cross More Borders

05-23-2017

WALTHAM, MA – May 22, 2017 BlueSnap and FedEx Cross Border have partnered to empower online retailer...

Icon Solutions Expands its Payments Expertise to American and Canadian Market

05-22-2017

London, 17 May 2017, Icon Solutions, the independent IT payment specialist technology provider ...

Sterling Payment Technologies and ExaDigm Announce Wireless EMV Solution

05-18-2017

TAMPA, FLA. (PRWEB) May 18, 2017 – Sterling Payment Technologies, a leading provider of secure payme...

Focus on New Ways of Shopping Keeps Biggest Retailers Big, According to STORES M…

06-26-2017

WASHINGTON, June 26, 2017 – The nation’s largest retailers have held onto their top spots by focusin...

North American Bancard Holdings Closes on Acquisition of Total Merchant Services

07-11-2017

Transaction accelerates growth of NAB and expands its merchant portfolio TROY, Mich. and WOODLAND H...

POS Partners, Inc Announces New Office In Orlando Florida

04-26-2017

POS Partners, Inc. is pleased to announce their newest office location; Orlando, Florida. Managing t...

NRA President Dawn Sweeney Leads Conversation on staying “Ahead of the Crave” #N…

05-08-2017

Amazon’s Dan Park and Generation Z expert Jason Dorsey join NRA Show 2017’s high-profile roster of e...

Mastercard Expands Inclusive Growth Efforts in the U.S.

06-20-2017

... New Research Grants Support Small Businesses and Sustainable Economic Development PURCHASE, ...

Retail Executives Convene for the Velocity My Private Brand Conference

07-12-2017

CHARLOTTE, N.C., July 12, 2017 /PRNewswire/ -- Velocity: the rate of speed&nbs...

BlueCart Acquires Sous, Leading Hospitality Tech Innovation

06-08-2017

MOUNTAIN VIEW, Calif., June 8, 2017 /PRNewswire/ -- BlueCart, Inc., a leading, cloud-...

Artificial Intelligence Comes to the Rescue for the Retail Industry

04-24-2017

LONDON, April 25, 2017 /PRNewswire/ -- Exponential progress in artificial intelligence (AI) and...

CX DISRUPTORS: A Retail Leaders Guide

05-08-2017

LONDON, May 9, 2017 /PRNewswire/ -- What was once considered cutting edge in retail, such...

Aztec Exchange Launches PayMe in Canada with EDI Gateway

06-06-2017

Early payment solution available to small- to mid-sized businesses on leading Electronic Data In...

Win the Morning with Masterpass and DD Perks

05-25-2017

PURCHASE, N.Y. – May 25, 2017 – To ensure coffee lovers get their morning started right, Dunkin’ Don...

Manhattan Associates Delivers First Omni-Channel-as-a-Service Platform Nasdaq:MA…

05-09-2017

ATLANTA and LAS VEGAS, May 2017 (GLOBE NEWSWIRE) -- Manhattan Associates, Inc. (NASDAQ:MANH) today l...

Mastercard Names Ed McLaughlin President of Operations and Technology

04-28-2017

PURCHASE, N.Y. – April 28, 2017 – Mastercard today announced the appointment of Ed McLaughlin to p...

Cayan Announces Acquisition of Card Payment Services

05-10-2017

BOSTON, MA - May 10, 2017 - Cayan, a payment technology company, today announced it has acquired Car...

Can a Change in Retail Hiring Practices Help Save America's Department Stores?

06-05-2017

In their early days, department stores were the epitome of innovation. Towards the end of the 19th c...

Mastercard Brings Faster, Safer Payments to Expedia with Masterpass

05-16-2017

Masterpass now accepted online to make booking travel on Expedia.com, Orbitz and Travelocity even mo...

New E-Commerce Fashion Venture Allows Shopper to Measure and Order Shoes with Sm…

05-31-2017

New York, NY (August 1st, 2017): Revolutionary fashion-tech brand and smartphone app, True Gau...

Taking Coupon Personalization to a New Level

06-18-2017

By David Florence, CEO Mobisave Couponing has been modernized by the emergence of downloadable and...

Ten Restaurant Technology Blogs We Love

07-19-2017

By: Melinn Phifer Whether you’re an experienced restaurateur or just getting started, it is vital...

Agilence Adds Key Hires to Executive Leadership Team

07-19-2017

MOUNT LAUREL, N.J., July 19, 2017 /PRNewswire/ -- Agilence, Inc., the leader in cloud-based...

Multichannel Retailing: An Effective Marketing Concept

06-28-2017

Have you ever had customers examining your product and using their phones to find better deals onlin...

Alcoholic Beverage Control Board Deploys Intellicheck's Age ID To Avert Underage…

05-18-2017

JERICHO, NEW YORK - May 18, 2017 - The Durham County Alcoholic Beverage Control Board (ABC) in North...

Cardpool Launches New ’Marketplace’ Option; Allows Gift Card Sellers to Set Thei…

07-24-2017

SAN FRANCISCO, July 24, 2017 /PRNewswire/ -- Cardpool, Inc., a leading gift card exchange compan...

Payment Alliance International Poised for Growth with New Office Facilities

05-18-2017

LOUISVILLE, Ky., May 17, 2017 -- (Business Wire) -- Payment Alliance International (PAI), the nation...

Brandleap Distributed Ecommerce Service Aims to Help Brands & Brick & Mo…

06-20-2017

AUSTIN, Texas, June 20, 2017 /PRNewswire/ -- Austin, Texas-based startup Brandleap aims to ...

Leading Retailers Recognized for Growth, Innovation at Aptos Engage 2017 User Co…

05-02-2017

APTOS ENGAGE 2017 – HOLLYWOOD, Fla., May 2, 2017 – Aptos, Inc., a recognized market leader in retail...

Global Payments Announces Full Support for Samsung Pay in Hong Kong

05-25-2017

HONG KONG & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide pro...

Point of Sale Market Leader Toast Inc. to Expand Headquarters Overlooking Fenway…

04-27-2017

BOSTON, April 27, 2017 (GLOBE NEWSWIRE) -- Toast, the all-in-one restaurant technology platform...

The Evolution of POS

05-05-2017

Guest article by Christopher Sebes, President of Heartland Commerce The Point of Sale system is arg...