How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

IHL Forecasts 263% Growth in Retail SaaS Market

05-22-2017

NASHVILLE, Tenn. - May 22, 2017 - The Retail Software-as-a-Service market is experiencin...

REVTECH Retail Accelerator Launches Co-working Space

05-24-2017

DALLAS – May 24, 2017 – REVTECH, a Dallas-based retail accelerator program and seed capital fun...

Whirlpool Activates Google Home Functionality, Bringing Google Assistant Capabil…

05-17-2017

Editors note: I've always harbored a secret desire to talk to my dishwasher... not! BENTON HARBOR, ...

PriceLocal Helps Shoppers Get Amazon Prices at 10,000+ New Stores Nationwide

06-14-2017

June ​13​, 2017-– Ann Arbor, MICH—Local shopping service PriceLocal has added 10,000 new stores to i...

Better Data Integration and Better Supply Chain Performance Leads to Better Sale…

05-07-2017

by Rob Consoli, Chief Revenue Officer at Liaison Technologies Today’s consumers want what they want...

Ibotta Reimagines Shopping App to Introduce Personalized Cash-Back Offers

05-23-2017

DENVER, May 23, 2017 /PRNewswire/ -- Ibotta, the leading shopper rewards app, whose u...

Drync Expands Mobile Ordering App Platform for Liquor Retailers, adds Android

06-14-2017

SOMERVILLE, Mass., June 14, 2017 /PRNewswire/ -- Drync, Inc., the mobile ordering and marketing...

PredictSpring Partners with Tommy Hilfiger to Launch New Mobile App in Europe

04-27-2017

San Francisco, California – April 27, 2017 – PredictSpring, a mobile commerce leader, today announce...

Retail Solutions, Inc. to Present with Ahold USA, Dannon, P&G on Supply Chai…

05-01-2017

MOUNTAIN VIEW, Calif., May 1, 2017 /PRNewswire/ -- Global retail data analytics leader Retail S...

PAR Technology Releases New Feature for SureCheck 7.1 Food Safety Solution

05-17-2017

New Hartford, NY- May 17, 2017 - ParTech, Inc. (PAR), a leading global provider of point of sale (PO...

Chico’s FAS partners with First Insight

06-22-2017

PITTSBURGH, PA and FORT MYERS, FLORIDA – June 22, 2017 – First Insight, Inc., a technology company t...

Unata Integrates with ShopperKit to Offer Comprehensive eCommerce Solution

06-14-2017

TORONTO, June 14, 2017 /PRNewswire/ -- Unata, the leader in 1-to-1 digital solutions for gr...

FedEx Partners with BlueSnap to Cross More Borders

05-23-2017

WALTHAM, MA – May 22, 2017 BlueSnap and FedEx Cross Border have partnered to empower online retailer...

Restaurant Industry Veteran to Share Industry Insights on Millennials at Sarasot…

07-10-2017

(Sarasota, Fla.) – The Suncoast Chapter of the Florida Restaurant and Lodging Association (FRLA) is ...

2017 Latin/South America Retail POS Terminal Study-Forecast for Shipments and In…

05-11-2017

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "2017 Latin/South Am...

Sterling Payment Technologies Launches New Website

05-22-2017

TAMPA, FLA. (PRWEB) MAY 22, 2017 – Sterling Payment Technologies, a leading provider of se...

First Data's Clover Platform to Enable Android Pay's Smart Tap

05-18-2017

NEW YORK--(BUSINESS WIRE)-- Today First Data (NYSE: FDC) announced that its Clover platform will sup...

Mastercard and Western Union Explore Digital Model for Refugee Camps

06-20-2017

Research indicates need to integrate access to goods, services and finances in digital format Pur...

Amazon Drives Consumer Tech Growth Amid Flat Retail Market

07-11-2017

SALT LAKE CITY, July 11, 2017 /PRNewswire/ -- Despite 2016's lackluster total retail sales ...

BTM Global Announces Red Wing Shoe Company is Live with Oracle Retail Xstore Poi…

06-20-2017

Tight integration, enhanced data security improves retail environments for customers and employees ...

Mastercard Names Ed McLaughlin President of Operations and Technology

04-28-2017

PURCHASE, N.Y. – April 28, 2017 – Mastercard today announced the appointment of Ed McLaughlin to p...

Masterpass by Mastercard Gives U.S. Bank Customers Freedom to Shop Across Device…

05-17-2017

Purchase, N.Y. and Minneapolis, Minn. — MAY 17, 2017— U.S. Bank customers now have access to fast, s...

China’s consumption upgrade will double Suning’s sales of American

07-20-2017

WASHINGTON, July 20, 2017 /PRNewswire/ -- Zhang Jindong, chairman of Suning Holdings Group ...

ClearSale Presence at IRCE 2017 Aims to Educate Retailers on New Fraud Vulnerabi…

05-31-2017

MIAMI, May 31, 2017 /PRNewswire/ -- Leading fraud prevention solution provider ClearS...

Retailers Welcome New Online Sales Tax Push, Say Congress Has ‘Stalled for Far T…

04-30-2017

WASHINGTON, April 27, 2017 – The National Retail Federation today welcomed renewed efforts in Congre...

ResellerRatings and Pricefalls Partner to Bring Ratings & Reviews to Member …

06-07-2017

CLEVELAND, June 7, 2017 /PRNewswire/ -- ResellerRatings, the leading integrated b...

Epson and AfterWords Announce Strategic Partnership #NRAShow17

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Today, at the National Restaurant Association S...

Multichannel Retailing: An Effective Marketing Concept

06-28-2017

Have you ever had customers examining your product and using their phones to find better deals onlin...

Retailers Welcome Labor Department’s Withdrawal of Burdensome Joint Employer Gui…

06-07-2017

WASHINGTON, June 7, 2017 – The National Retail Federation welcomed today’s announcement fr...

Indium Software’s Retail Testing Framework Helps in Business Growth

05-11-2017

PRINCETON, New Jersey, May 11, 2017 /PRNewswire/ -- Indium Software, a global independent software ...

Manhattan Releases New Manhattan Active Store Solution to Address the Changing R…

05-09-2017

ATLANTA and LAS VEGAS, May 09, 2017 (GLOBE NEWSWIRE) -- Today, at its annual Momentum customer con...

Toshiba Booth at NRF Retail Big Show 2017 Wins Platinum Hermes Creative Award

05-24-2017

Research Triangle Park, NC, USA, May 23, 2017 – Toshiba Global Commerce Solutions, Inc. (TGCS)...

Clearent Helps Businesses Process Chip Card Transactions Faster

06-27-2017

Clayton, MO (PRWEB) June 28, 2017 Today, Clearent is launching Quick Chip Technology to business ow...

Apple Pay Sees Double-digit Growth, Ties With PayPal

05-09-2017

PITTSBURGH, May 9, 2017 /PRNewswire/ -- Retail purchases made with Apple Pay are growing, ...

Three Key POS Trends Driving Innovation in Retail

05-31-2017

By: Larry Fandel, Director of Product Management, Retail System Engineering, Fujitsu America, Inc.&n...

BONAVENTURE SENIOR LIVING HAS SELECTED POS PARTNERS INC. AS THEIR ENTERPRISE PO…

05-10-2017

POS Partners, Inc. has been selected as the enterprise point of sale service provider for Bonaventur...

Michigan Good Food Fund Tops $10.5 Million Milestone In Statewide Good Food Inve…

05-17-2017

DETROIT, May 17, 2017 /PRNewswire-USNewswire/ -- Six food enterprises in Grand Rapids, Kalamazoo, So...

RSPA Elected to 2017-2019 PCI Security Standards Council Board of Advisors

05-19-2017

CHARLOTTE, NC | May 19, 2017- The Retail Solutions Providers Association (RSPA) has been re-electe...

Alliance Data’s Card Services Business Recognized As CIO 100 Award Winner

05-11-2017

COLUMBUS, Ohio, May 11, 2017 /PRNewswire/ -- IDG's CIO recently ranked Alliance Data's car...

Vantiv To Teach Teens Responsible Spending

05-18-2017

Malauzai Partners with Vantiv to Launch SmartKid Control to Teach Teens and Tweens Responsible Spend...

Age ID Technology Advances Law Enforcement Officers’ Efforts To Prevent Underag…

05-04-2017

100 Officers Using Age ID Statewide to Spot Fake IDs JERICHO, NEW YORK – May 4, 2017 – North Caroli...

Reflektion Announces Strategic Alliance with Mad Mobile

05-16-2017

San Mateo, Ca. (May 16, 2017) – Reflektion, the leading Artificial Intelligence-driven customer enga...

NCR Unveils World Class Speaker Lineup for 2017 Synergy User Conference

06-05-2017

Duluth, GA, June 5, 2017 – NCR Corporation (NYSE: NCR), a global leader in omni-chann...

Malauzai’s Monkey Insights Analyzes Mobile Versus Internet Banking Usage

06-02-2017

AUSTIN, Texas (June 1, 2017) – Malauzai Software, a provider of mobile and Internet banking SmartApp...

An Open Letter from Criteo to the World's Retailers and Brands

06-21-2017

NEW YORK, June 21, 2017 /PRNewswire/ -- After 23 years, Amazon has finally made the inevitable move ...

NRF Supports Nominee to Lead Customs Agency

07-11-2017

WASHINGTON, July 11, 2017– The National Retail Federation today called on the Senate to confirm U.S...

Focus POS Previews Cloud-Based Solution at NRA Show 2017

06-08-2017

San Antonio, TX –June 8, 2017 – Focus POS, a leading provider of restaurant point of sale (POS) soft...

Microsoft and Oracle lead $55.4b Retail Software Market - IHL Research

05-12-2017

NASHVILLE, Tenn. - May 12, 2017 - IHL Group announced today the release of its new research that r...

Paying Pizza Delivery Drivers Legally & Smartly

06-06-2017

If your pizzeria hires delivery drivers, you've probably got headaches!  Make sure that you are...

Email Marketing Is STILL All About The Messaging

06-22-2017

By Ian Goldman | CEO, Celerant Technology Marketing automation is a bit ironic in that it suffers f...

2017 Trustwave Global Report Reveals Point-of-Sale Breaches Increase

06-20-2017

Fight Against Cybercrime Shows Both Improvements and Downsides CHICAGO – June 20, 2017 –...

ICT Enterprise Spend in Retail, South Africa, Forecast to 2019

06-07-2017

NEW YORK, June 7, 2017 /PRNewswire/ -- Emerging Trends such as Cashless Transactions...

Loop Commerce Reveals Top Gifts and Consumer Behavior Insights for Mother’s Day…

05-18-2017

Menlo Park, CA, May 17, 2017 – Loop Commerce, the company behind the award winning GiftNow™ pro...

Shop.org Speakers to Discuss Reinvention of Retail

06-08-2017

WASHINGTON, June 8, 2017 – Celebrities Tyra Banks and Kobe Bryant will join executives fro...