How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

Zebra Technologies’ Scanner Scale Expedites Checkout Lines and Improves Shopper …

06-29-2017

Lincolnshire, Ill. – June 29, 2017 - Zebra Technologies Corporation (NASDAQ: ZBRA), the market leade...

Epson and AfterWords Announce Strategic Partnership #NRAShow17

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Today, at the National Restaurant Association S...

Wirecard Adds Key Executives, Brad Fauss and Kevin Brown, to Fuel Their North Am…

05-31-2017

CONSHOHOCKEN, Pennsylvania, May 31, 2017 /PRNewswire/ -- Wirecard AG, a leading...

Infosys Announces Strategic Alliance with HP Inc. to Accelerate Digital Transfor…

05-26-2017

San Francisco, CA - May 25, 2017: Infosys (NYSE:INFY) and HP Inc. today launched joint Retail P...

Revention Releases Third Party Online Ordering Integration to Point of Sale

05-17-2017

May 17, 2017 – Revention, a leader in providing custom point of sale solutions to the hospitality in...

The Most Patriotic Brands in America Revealed in Brand Keys Survey

06-27-2017

NEW YORK, NY June 26, 2017– The 15th annual Brand Keys, Inc. survey of iconic America...

ICT Enterprise Spend in Retail, South Africa, Forecast to 2019

06-07-2017

NEW YORK, June 7, 2017 /PRNewswire/ -- Emerging Trends such as Cashless Transactions...

Vantiv To Acquire Paymetric

04-30-2017

Builds upon Vantiv's strategy to expand into high-growth channels and verticals Increases Vanti...

Diane von Furstenberg Unifies Commerce with Salesforce Commerce Cloud Einstein

05-16-2017

SAN FRANCISCO, May 16, 2017 /PRNewswire/ -- Luxury fashion brand modernizes in-store sh...

Star Micronics Adds CloudPRNT Support for TSP700II, TSP800II, and SP700 Printers

06-26-2017

Always leading - always innovative, Star Micronics is proud to announce that we have added CloudPRNT...

Conformance Technologies Receives ETA’s PayPal Tech Innovation Award

05-16-2017

May 16, 2017 10:12 AM Eastern Daylight Time RENO, Nev.--(BUSINESS WIRE)--Conformance Technologies®...

Samsonite Selects Cloud-Based Aptos Enterprise Order Management

05-11-2017

ATLANTA, May 11, 2017 – Aptos, Inc., a recognized market leader in retail technology solutions, toda...

JML Benefits From TrueCommerce’s Leading Trading Partner Platform

05-17-2017

TrueCommerce, a global provider of trading partner connectivity and integration solutions, announced...

China’s consumption upgrade will double Suning’s sales of American

07-20-2017

WASHINGTON, July 20, 2017 /PRNewswire/ -- Zhang Jindong, chairman of Suning Holdings Group ...

KickBack Rewards Systems to Showcase its Loyalty Solutions at #NRAShow17

05-21-2017

Restaurant operators and fast-food retailers looking to drive loyalty can learn about KickBack’s inn...

Paris Retail Week: The European Business Event for Inspiration and Networking

06-22-2017

After the successful joint organisation of E-Commerce Paris and Digital(in) Store in 2015, a...

Cardpool Launches New ’Marketplace’ Option; Allows Gift Card Sellers to Set Thei…

07-24-2017

SAN FRANCISCO, July 24, 2017 /PRNewswire/ -- Cardpool, Inc., a leading gift card exchange compan...

Global Payments Announces Full Support for Samsung Pay in Hong Kong

05-25-2017

HONG KONG & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide pro...

NCR Unveils World Class Speaker Lineup for 2017 Synergy User Conference

06-05-2017

Duluth, GA, June 5, 2017 – NCR Corporation (NYSE: NCR), a global leader in omni-chann...

Survey Shows Retailers Find Double Digit Gains After Adopting Omnichannel Strate…

06-15-2017

A retailer’s fundamental transaction equation really hasn’t changed over the years. It still involve...

Masterpass by Mastercard Gives U.S. Bank Customers Freedom to Shop Across Device…

05-17-2017

Purchase, N.Y. and Minneapolis, Minn. — MAY 17, 2017— U.S. Bank customers now have access to fast, s...

L2 Report Identifies Digital Strategies for Department Stores to Confront Sinkin…

06-21-2017

NEW YORK, June 21, 2017 /PRNewswire/ -- Digital benchmarking firm L2 Inc releases its annual L2 ...

Mastercard Expands Inclusive Growth Efforts in the U.S.

06-20-2017

... New Research Grants Support Small Businesses and Sustainable Economic Development PURCHASE, ...

REVTECH Retail Accelerator Launches Co-working Space

05-24-2017

DALLAS – May 24, 2017 – REVTECH, a Dallas-based retail accelerator program and seed capital fun...

Epson and Restaurant Magic Announce Strategic Partnership at #NRAShow17

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Today, at the National Restaurant Association S...

Toshiba Booth at NRF Retail Big Show 2017 Wins Platinum Hermes Creative Award

05-24-2017

Research Triangle Park, NC, USA, May 23, 2017 – Toshiba Global Commerce Solutions, Inc. (TGCS)...

SKUlocal Driving More Targeted Redemptions in Grocery Industry

05-30-2017

ST. PETERSBURG, Fla., May 30, 2017 /PRNewswire/ -- During a special grocery promotion in May an...

5 Reasons Retailers are Moving to Web-Based Applications for POS

06-11-2017

Web-based applications have changed the IT landscape because they require little upfront investme...

Whirlpool Activates Google Home Functionality, Bringing Google Assistant Capabil…

05-17-2017

Editors note: I've always harbored a secret desire to talk to my dishwasher... not! BENTON HARBOR, ...

Shoptalk Europe Releases Groundbreaking Preliminary Agenda with More than 100 Se…

05-08-2017

New York and London, May 8, 2017 – Shoptalk Europe, the new pan-European event that is lea...

QSR Automations To Showcase Innovative Technology Solutions At NRA Show

05-18-2017

LOUISVILLE, Ky., May 18, 2017 /PRNewswire/ -- QSR Automations, the hospitality industry leade...

City Furniture Taps IBM for iOS Enterprise Apps to Deliver Personalized In-Showr…

05-23-2017

TARAMAC, Fla. and ARMONK, N.Y., May 23, 2017 /PRNewswire/ -- City Furniture,&nbs...

Quri Announces Partnership with BeMyEye, Europe's Leading Mobile Crowdsourcing B…

06-26-2017

SAN FRANCISCO, June 26, 2017 /PRNewswire/ -- Quri, the leader in Performance Driven Merchan...

The Fed Hikes .25% but Chase Hikes 5.75% or 2,300% more than the Fed

06-19-2017

Some people call it the trickle-down economy, while some folks claim that it's just trickle up to Wa...

PriceLocal Helps Shoppers Get Amazon Prices at 10,000+ New Stores Nationwide

06-14-2017

June ​13​, 2017-– Ann Arbor, MICH—Local shopping service PriceLocal has added 10,000 new stores to i...

India (#1) and China (#2) Top the 2017 A.T. Kearney Global Retail Development In…

06-04-2017

CHICAGO, June 4, 2017 /PRNewswire/ -- The newest edition of A.T. Kearney's Global Ret...

Manhattan Associates Delivers First Omni-Channel-as-a-Service Platform Nasdaq:MA…

05-09-2017

ATLANTA and LAS VEGAS, May 2017 (GLOBE NEWSWIRE) -- Manhattan Associates, Inc. (NASDAQ:MANH) today l...

Alliance Data’s Card Services Business Recognized As CIO 100 Award Winner

05-11-2017

COLUMBUS, Ohio, May 11, 2017 /PRNewswire/ -- IDG's CIO recently ranked Alliance Data's car...

Mastercard Launches Several New APIs for Developers Hub

06-27-2017

The enhanced suite of APIs includes new offerings focused on Masterpass QR, spend alerts and con...

​Ritu Kumar Selects Manthan’s Advanced Retail Analytics to Power Merchandising D…

06-30-2017

SANTA CLARA, CA, June 30, 2017: Manthan, a leader in Big Data, Advanced Analytics and Artificial Int...

Jetlore Expands Sales Team to Meet Growing Customer Demand

05-23-2017

SAN MATEO, Calif., May 23, 2017 /PRNewswire/ -- Jetlore, the leading AI-powered predi...

Taking Coupon Personalization to a New Level

06-18-2017

By David Florence, CEO Mobisave Couponing has been modernized by the emergence of downloadable and...

ACI Worldwide Boosts Integrated Fraud Management Capabilities for Bambora Nasdaq…

05-16-2017

Naples, FLA., May 16, 2017 (GLOBE NEWSWIRE) -- ACI Worldwide (NASDAQ: ACIW), a leading global provi...

Meijer Bringing Store-to-Door Delivery to Chicago and Rockford

07-06-2017

GRAND RAPIDS, Mich., July 6, 2017 /PRNewswire/ -- Meijer and official home delivery partner Shi...

Global Payments Expands Ecommerce and Omnichannel Offerings

06-27-2017

LONDON & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide provid...

The Howard Company To Exhibit​ Digital Signage Solutions ​At #NRAShow​

05-09-2017

Brookfield, WI, May 9​, 2017— Customized digital signage solutions from The Howard Company are desig...

Diebold Nixdorf Presents Connected Commerce Solutions At #NRAShow

05-17-2017

CHICAGO, May 17, 2017 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD) is presenting a comprehensiv...

NXP Launches Industry’s Most Power Efficient Global RAIN RFID Chip for Retail Da…

05-09-2017

PHOENIX, May 09, 2017 (GLOBE NEWSWIRE) -- NXP Semiconductors N.V. (NASDAQ:NXPI) pushes the boundar...

How To Mine Your POS Platform To Build A Targeted Email List

05-15-2017

By Ian Goldman | CEO, Celerant Technology  Email marketing has become the favorite direct mar...

Retail Analytics Company Ugam Opens Chicago Office, Strengthens U.S. Presence

05-18-2017

NEW YORK – May 18, 2017 – Ugam, a global leader in data and analytics, today announced it has opened...

First Data to Acquire CardConnect

05-29-2017

 NEW YORK AND KING OF PRUSSIA,PA, MAY 29 2017 – First Data Corporation(NYSE: FDC), a global ...

Diebold Nixdorf Announces Partnership With Kony for Transformation In Financial…

05-22-2017

NORTH CANTON, Ohio – Diebold Nixdorf (NYSE: DBD), the global leader in connected commerce, today ann...

Mastercard is Becoming the Ticket to Ride in More Than 80 Global Cities

05-16-2017

MONTREAL – May 16, 2017 – As residents and visitors of the world’s major cities look for the be...

ControlScan Releases New SecureEdge PCI Program Management Platform

05-09-2017

LAS VEGAS, NV--(Marketwired - May 09, 2017) - ETA TRANSACT Booth 420 -- ControlScan, a trusted secur...