How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

Amsterdam Coffee Roaster Brews Better With New POS System

05-02-2017

About Monks  Patrick Abbott, the founder of Monks Coffee Roasters, has always been a great co...

Retail Executives Convene for the Velocity My Private Brand Conference

07-12-2017

CHARLOTTE, N.C., July 12, 2017 /PRNewswire/ -- Velocity: the rate of speed&nbs...

Top Five U.S. Bank Contracts For Intellicheck's Retail ID Product Suite

05-24-2017

JERICHO, NEW YORK - May 24, 2017 - Intellicheck, Inc. (NYSE MKT:IDN), an industry leader i...

Lexalytics® Releases New Text Analytics Software for Retailers to Improve Online…

06-15-2017

The Lexalytics eCommerce Industry Pack Analyzes Customer Feedback to Identify Site Challenges and Op...

APG Cash Drawer Hires Director of SMARTtill Technology Sales

06-06-2017

MINNEAPOLIS, MN - June 6th, 2017 - APG Cash Drawer, a fast-growing global manufa...

Smartrac Unveils ‘Proofs’ Solution to Turn Brand Products into Unique, Secure Ex…

04-27-2017

Amsterdam (The Netherlands), April 27, 2017 – Leveraging the next generation of its latest, purpose-...

Can a Change in Retail Hiring Practices Help Save America's Department Stores?

06-05-2017

In their early days, department stores were the epitome of innovation. Towards the end of the 19th c...

North American Bancard Holdings Acquires Total Merchant Services

05-17-2017

Acquisition further accelerates North American Bancard’s growth in business payment solutions and se...

Mother’s Day Report Provides Key Insights to Help Retailers Win Greater Spring S…

04-27-2017

NEW YORK, April 27, 2017 /PRNewswire/ -- Criteo S.A. (NASDAQ: CRTO), the performance marketing techn...

ATMIA Releases Access to Cash Study

04-27-2017

London, UK, Paris, France and Sioux Falls, USA - ATMIA today published a new study on the role ...

Life is a Beach at The Boardwalk With The Right Point of Sale System

06-30-2017

Case Study: Santa Cruz Beach Boardwalk PROFILE Name: Santa Cruz Beach Boar...

Global Payments Announces Full Support for Samsung Pay in the UK

05-26-2017

LONDON & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a lead...

U.S. Police Departments Preventing Underage Drinking with Intellicheck's Age ID

06-01-2017

JERICHO, NEW YORK – June 1, 2017 – The police department of one of the fastest growing cities in the...

MJ Freeway Reports Cannabis Retail Sales for April 20 ’4/20’ Holiday Exceeded $4…

04-26-2017

DENVER, April 26, 2017 /PRNewswire/ -- MJ Freeway, the cannabis industry's leading provider of ...

Retailers Welcome Labor Department’s Withdrawal of Burdensome Joint Employer Gui…

06-07-2017

WASHINGTON, June 7, 2017 – The National Retail Federation welcomed today’s announcement fr...

Empyr Introduces CPR: Cost-Per-Revenue O2O Performance Marketing

05-10-2017

SAN DIEGO, CA (PRWEB) MAY 09, 2017 Empyr today introduced CPR™, a cost-per-revenue m...

Retail of Things - The Journey of IoT in the Universe of Retail

05-01-2017

Retail is a tough industry to survive in. The competition is rough, margins are low and customers ar...

Epson and Spendgo Raise Funds for No Kid Hungry at Restaurant Leadership Confere…

04-25-2017

SAN FRANCISCO, April 25, 2017 /PRNewswire/ -- In conjunction with the Restaurant Leadership Con...

Mastercard is Becoming the Ticket to Ride in More Than 80 Global Cities

05-16-2017

MONTREAL – May 16, 2017 – As residents and visitors of the world’s major cities look for the be...

Point-of-Sale Technology Heads Back to the Future

05-23-2017

By Mark Shutt, Principal and Chuck Winter, Technology Leader at North Highland Customer experience...

City Furniture Taps IBM for iOS Enterprise Apps to Deliver Personalized In-Showr…

05-23-2017

TARAMAC, Fla. and ARMONK, N.Y., May 23, 2017 /PRNewswire/ -- City Furniture,&nbs...

Some of the Must-Attend Sessions At 13th Annual IRCE Conference June 6-9 Chicago

05-08-2017

 MARK YOUR CALENDARS FOR THESE “MUST-ATTEND” SESSIONS AT THE 13TH ANNUAL IRCE CONFERENCE, J...

APG Cash Drawer Partners with EET Europarts for Strengthened Global Distribution…

05-03-2017

Newhaven, UK — 3rd May 2017 APG Cash Drawer, a fast-growing global manufacturer of cash ma...

Digital Loyalty Solution Improves Customer Retention For High Street Stores

04-27-2017

London, 25/04/17 – AEVI has partnered with UK start-up Loyalzoo to bring their “merchant first” digi...

Back-to-College Spend to Outpace Back-to-School Spend Twofold

07-19-2017

NEW YORK, July 19, 2017 /PRNewswire/ -- Retailers that promote back-to-college offers and s...

TCPOS Readies POS Solution for North America Hospitality and Food Service Market

06-26-2017

Toronto, Canada (PRWEB) June 27, 2017 TCPOS North America Inc. today announces that it has complete...

MugClubs.com (Bar Loyalty program) arrives at BAR17 #NRAshow17

05-21-2017

MugClubs.com arrives at BAR17 CHICAGO, IL, May 20th, 2017 – The premier solution in Bar and B...

Cayan Announces Partnership with Hospitality POS Pioneer Squirrel Systems

05-24-2017

BOSTON, MA--(Marketwired - May 23, 2017) -  Cayan, a payment technology company, today announce...

​Ritu Kumar Selects Manthan’s Advanced Retail Analytics to Power Merchandising D…

06-30-2017

SANTA CLARA, CA, June 30, 2017: Manthan, a leader in Big Data, Advanced Analytics and Artificial Int...

Epson BrightLink Pro Interactive Display Wins NewBay’s NAB Best of Show Award

06-05-2017

LONG BEACH, Calif., June 6, 2017 /PRNewswire/ -- Epson, the number-one selling projec...

NCR Aloha POS Technology Proves Invaluable to Blue Orleans Creole Restaurant

05-16-2017

DULUTH, Ga.--(BUSINESS WIRE)--When Tennessee’s finest Creole cooking restaurant, Blue Orleans, was r...

Amazon Drives Consumer Tech Growth Amid Flat Retail Market

07-11-2017

SALT LAKE CITY, July 11, 2017 /PRNewswire/ -- Despite 2016's lackluster total retail sales ...

Shoptalk USA 2018: Announcing First 100 Sponsors--Ticket Prices Go Up Friday

05-23-2017

We’re excited to launch Shoptalk’s 2018 U.S. event with the first 100 sponsors already confirmed. Mo...

Future POS/Fidelis Payments leaders hone skills at sales ‘bootcamp’

05-02-2017

May 2nd 2017 BUTLER, Pa. – Training workshops and seminars help professionals achieve greater succes...

Global Payments Partners with Hyundai Motor UK to Launch Online Car Buying Platf…

05-31-2017

LONDON & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a lead...

Star Micronics Introduces the TSP100IIIU Thermal Receipt Printer

05-15-2017

Somerset, NJ – May 15, 2017 – Star Micronics, leading provider of point of sale and proof of tr...

Paris Retail Week: The European Business Event for Inspiration and Networking

06-22-2017

After the successful joint organisation of E-Commerce Paris and Digital(in) Store in 2015, a...

Collective Bias and Curalate Partner to Create Shoppable Influencer Content

06-08-2017

BENTONVILLE, Ark. and PHILADELPHIA, June 8, 2017 /PRNewswire/ -- Collective Bias...

Artificial Intelligence Comes to the Rescue for the Retail Industry

04-24-2017

LONDON, April 25, 2017 /PRNewswire/ -- Exponential progress in artificial intelligence (AI) and...

Payroc Enhances iTransact Payment Gateway and PayFac Program

07-12-2017

TINLEY PARK, Ill.--(BUSINESS WIRE)--Payroc LLC, a leading merchant services and payment processing o...

ResellerRatings and Pricefalls Partner to Bring Ratings & Reviews to Member …

06-07-2017

CLEVELAND, June 7, 2017 /PRNewswire/ -- ResellerRatings, the leading integrated b...

Wickes Kicks Off Busiest Season with Point of Sale Transformation Pilot

05-10-2017

BOSTON and LONDON—May 9, 2017—OneView Commerce (AIM: ONEV), the retail industry’s leading provi...

RevCascade Partners with Global Access to Connect E-Commerce Retailers

05-25-2017

New York, NY – May 25, 2017 – RevCascade, the ecommerce marketplace automation platform for retailer...

POSaBIT Raises Seed Funding to Provide Digital Currency Payments

07-05-2017

Seattle, WA (PRWEB) July 06, 2017 POSaBIT Inc., a Seattle headquartered fintech company, that provi...

WPP’s The Store Hosts Global Retail Forum

05-18-2017

MIAMI, FL (May 16, 2017) – WPP, the world’s largest communications group, brings the WPP Global Reta...

APG Cash Drawer Announces Hire of Product Manager

06-20-2017

Global Cash Drawer Manufacturer Makes Addition to Project Management Team to Expand its Product Port...

Monaco VISA, Cryptocurrency Card, Raises $3M in 3 Days, Announces Instant Cashba…

05-24-2017

ZUG, Switzerland, May 24th, 2017 /PRNewswire/ -- Monaco Technology GMBH, the company behind the revo...

Restaurant Industry Veteran to Share Industry Insights on Millennials at Sarasot…

07-10-2017

(Sarasota, Fla.) – The Suncoast Chapter of the Florida Restaurant and Lodging Association (FRLA) is ...

SmartCard Marketing Systems and Schedule101.com exhibiting at #NRAShow Chicago M…

05-01-2017

The global workforce management (WFM) market is estimated to grow from USD 4.49 Billion in 2016 to U...

Rooam Launches Payment Platform with Instant Close Tab Feature ​For Hospitality…

05-10-2017

Launched in the D.C. market, Rooam offers a new, secure and convenient way for people to immediate...

National Digital Marketing Agency Increases Digital Engagement for Online Appare…

06-22-2017

PORTLAND, Ore., June 22, 2017 /PRNewswire/ -- With over 400 million impressions to date, 250K s...

Visa has Elevated its Own Interests Above Those of Americans in its Cashless Cha…

07-17-2017

London, United Kingdom & Sioux Falls, SD, USA - ATMIA today released a statement questioning Vis...

Peninsula FCU Finds Convenience and Security In CPI Card Group’s Card@Once Solut…

06-08-2017

LITTLETON, Colo., June 8, 2017 – CPI Card Group (NASDAQ:PMTS, TSX:PMTS), a global leader in financia...

Payment Alliance International Poised for Growth with New Office Facilities

05-18-2017

LOUISVILLE, Ky., May 17, 2017 -- (Business Wire) -- Payment Alliance International (PAI), the nation...