How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

Global Payments Expands Ecommerce and Omnichannel Offerings

06-27-2017

LONDON & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide provid...

Sit-Down Restaurants Lose to Fast Food in Customer Satisfaction

06-20-2017

ANN ARBOR, Mich., June 20, 2017 /PRNewswire/ -- Customer satisfaction with full-service res...

SICOM Rolls Out its Drive-Thru Director to a Leading Quick Service Restaurant Ch…

05-02-2017

Doylestown, PA - May 1, 2017 - SICOM,a leading best-of-breed provider of end-to-end sol...

DoorDash Launches Door To Door Restaurant Delivery In More Than 10 Cities In The…

05-17-2017

SAN FRANCISCO, May 17, 2017 /PRNewswire/ -- DoorDash -- the technology company connec...

Pizza Hut Sets Goal Of Hiring Nearly 3,000 Drivers A Month For Rest Of 2017

07-18-2017

PLANO, Texas, July 18, 2017 /PRNewswire/ -- Pizza Hut, a subsidiary of Yum! Brands, Inc. (NYSE:...

Vineyard Vines Partners with First Insight

07-12-2017

PITTSBURGH, PA and STAMFORD, CT – July 12, 2017 – First Insight, Inc., a technology company transfor...

Verifone and Eigen Payments Partner to Enable Integrated Pay-at-the-Table Soluti…

05-11-2017

LAS VEGAS--(BUSINESS WIRE)--In today’s EMV world, full-service restaurants are looking to technology...

Gunnebo Showcases Intelligent Note and Coin Recycler at NRF Protect

06-07-2017

CINCINNATI, OH (June 7, 2017) – Gunnebo US, a sales company of The Gunnebo Group and leadi...

Manhattan Associates Delivers First Omni-Channel-as-a-Service Platform Nasdaq:MA…

05-09-2017

ATLANTA and LAS VEGAS, May 2017 (GLOBE NEWSWIRE) -- Manhattan Associates, Inc. (NASDAQ:MANH) today l...

PredictSpring Partners with Tommy Hilfiger to Launch New Mobile App in Europe

04-27-2017

San Francisco, California – April 27, 2017 – PredictSpring, a mobile commerce leader, today announce...

CX DISRUPTORS: A Retail Leaders Guide

05-08-2017

LONDON, May 9, 2017 /PRNewswire/ -- What was once considered cutting edge in retail, such...

Computer Vision and Retail Intelligence Company Trax Closes $64 Million Investme…

06-27-2017

SINGAPORE, June 28, 2017 /PRNewswire/ -- Trax, the world leader in computer vision for retail, a...

Digital Loyalty Solution Improves Customer Retention For High Street Stores

04-27-2017

London, 25/04/17 – AEVI has partnered with UK start-up Loyalzoo to bring their “merchant first” digi...

ScanSource Leaders Recognized as 2017 CRN Women of the Channel

05-17-2017

May 16, 2017 04:39 PM Eastern Daylight Time GREENVILLE, S.C.--(BUSINESS WIRE)--ScanSource Communi...

AEVI and Tanda Partner to Simplify Workforce Management for Business Owners

05-24-2017

London 24/05/17 – AEVI has today announced a partnership with Australian-based technology company Ta...

Jetlore Expands Sales Team to Meet Growing Customer Demand

05-23-2017

SAN MATEO, Calif., May 23, 2017 /PRNewswire/ -- Jetlore, the leading AI-powered predi...

Datacap and First Data add US EMV Support for Ingenico Group Smart...

05-24-2017

Chalfont, PA (PRWEB) May 25, 2017 Datacap Systems, leading integrated payments middleware provider...

Global Payments Announces Full Support for Samsung Pay in Hong Kong

05-25-2017

HONG KONG & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide pro...

One Hour Translation:American E-commerce Websites Increase Penetration into the …

05-16-2017

Lehi, Utah, May 16, 2017 - A study conducted by One Hour Translation, the world’s largest onlin...

How the High-Risk Processing Industry Can Combat the Costly Surge in Card Testin…

06-26-2017

In the years since I co-founded eMerchantBroker we’ve seen the introduction of EMV standards help re...

Segment Customers To Send The Right Email Message Every Time

06-08-2017

 By Ian Goldman | CEO Celerant Technology    You already know that your custom...

Payment Alliance International’s Donna Embry Receives Women in Payments Award

06-02-2017

LOUISVILLE, Ky., June 1, 2017 -- (Business Wire) -- Payment Alliance International (PAI), the nation...

ClearSale Presence at IRCE 2017 Aims to Educate Retailers on New Fraud Vulnerabi…

05-31-2017

MIAMI, May 31, 2017 /PRNewswire/ -- Leading fraud prevention solution provider ClearS...

Star Micronics Adds CloudPRNT Support for TSP700II, TSP800II, and SP700 Printers

06-26-2017

Always leading - always innovative, Star Micronics is proud to announce that we have added CloudPRNT...

Vantiv To Acquire Paymetric

04-30-2017

Builds upon Vantiv's strategy to expand into high-growth channels and verticals Increases Vanti...

Point of Sale Acquisition

05-09-2017

TAMPA, FL, May 09, 2017 /24-7PressRelease/ -- Barcode Media Group, Inc - the owner of ...

Mastercard Enhances Artificial Intelligence Capability with the Acquisition of B…

07-17-2017

  PURCHASE, N.Y. – July 17, 2017 – Mastercard (NYSE: MA) today announced it has entered into a...

How Artificial Intelligence (AI) is Changing the High-Risk Payments Industry

05-31-2017

Companies like Google and Tesla are engaged in an arms race to control the future of AI. Not only is...

ATMIA Releases Access to Cash Study

04-27-2017

London, UK, Paris, France and Sioux Falls, USA - ATMIA today published a new study on the role ...

Crocs Deploys AccuStore to Improve Store Intelligence and Drive Execution

04-27-2017

Clearwater, FL, April 27, 2017 – AccuStore is proud to announce that it has become the preferre...

Mobile & Tablet Retailing in the UK 2017

07-05-2017

NEW YORK, July 5, 2017 /PRNewswire/ -- Mobile & Tablet Retailing in the UK 2017 Summary Mobile...

CC’s Coffee House Selects PAR Technology’s Cloud-Based Brink POS Software

05-03-2017

New Hartford, NY- May 3, 2017 - ParTech, Inc. (PAR), a leading global provider of point of...

First Data Unveils Clover Flex, Next Gen of Smart Payments Technology

05-11-2017

May 11, 2017  Latest addition to the Clover family gives business owners greater mobility for...

Retail AI Software Provider Fract is Winner of CART Virtual Pitch Event

06-09-2017

SAN FRANCISCO – June 8, 2017 – Fract, provider of the first geospatial artificial intelligence ...

Seiko Instruments Launches New MP-B20 Mobile Printer

05-03-2017

Torrance, CA, May 3, 2017– Seiko Instruments USA Inc. (SII) Thermal Printer Division, http://www.sii...

Trax Acquires Nielsen Store Observation (NSO) Assets in USA

07-12-2017

SINGAPORE, July 12, 2017 /PRNewswire/ -- Trax, the world leader in computer vision for retail, ...

​Mobile Payments Conference - August 28th - 30th 2017​

04-24-2017

The 2017 Mobile Payments Conference will be held at the SwissotelChicago, IL, August 28 – August 30...

Diebold Nixdorf Presents Connected Commerce Solutions At #NRAShow

05-17-2017

CHICAGO, May 17, 2017 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD) is presenting a comprehensiv...

Toshiba Companies Join Forces for LEAD 2017 Conference in Orlando

05-02-2017

ORLANDO, Fla. (May 2, 2017) — Toshiba America Business Solutions and Toshiba G...

Total Merchant Services Partners with Womply to Offer Groovv Insights

05-24-2017

Woodland Hills, Calif. (May 22, 2017) – Total Merchant Services, a leader in payment servi...

Visa and ACTIVE Network Form Multi-Year Strategic Alliance

05-02-2017

DALLAS, May 2, 2017 /PRNewswire/ -- ACTIVE Network®, the premier global marketpl...

Manhattan Releases New Manhattan Active Store Solution to Address the Changing R…

05-09-2017

ATLANTA and LAS VEGAS, May 09, 2017 (GLOBE NEWSWIRE) -- Today, at its annual Momentum customer con...

Paying Pizza Delivery Drivers Legally & Smartly

06-06-2017

If your pizzeria hires delivery drivers, you've probably got headaches!  Make sure that you are...

FuturePay Increases Average Order Value for Top Online Retailers by More Than 17…

05-23-2017

SALT LAKE CITY, UTAH (PRWEB) MAY 24, 2017 FuturePay, an instant financing option that allows o...

POS Partners, Inc. Announces the Creation of a New Office Location in Washington…

06-14-2017

POS Partners, Inc. is pleased to announce their newest office location; Washington, D.C. Managing th...

Email Marketing Is STILL All About The Messaging

06-22-2017

By Ian Goldman | CEO, Celerant Technology Marketing automation is a bit ironic in that it suffers f...

Point of Sale Market Leader Toast Inc. to Expand Headquarters Overlooking Fenway…

04-27-2017

BOSTON, April 27, 2017 (GLOBE NEWSWIRE) -- Toast, the all-in-one restaurant technology platform...

SMKG Completes 3rd Tranche of Investment with Primeline HK Ltd

06-08-2017

NEW YORK, June 8, 2017 /PRNewswire/ - SmartCard Marketing Systems, Inc. (OTC: SMK...

Mastercard and the World Food Programme Announce 100 Million Meals Commitment

07-06-2017

New commitment focuses on ending the spiral of poverty through eliminating hunger, driving inclusion...

PayApp by iControl™ Wins ETA's 2017 Star Award for "Best...

05-18-2017

Bethesda, MD (PRWEB) May 19, 2017 iControl Data Solutions (iControl), a leading process improve...

North American Bancard Holdings Acquires Total Merchant Services

05-17-2017

Acquisition further accelerates North American Bancard’s growth in business payment solutions and se...

TouchBistro Restaurant Point-of-Sale Raises CDN $16.3 million in Series C Financ…

05-31-2017

Led by Napier Park Financial Partners and Japan-based Recruit Holdings  New funds will be use...

POS Portal and Retail Realm Partner for Easy Delivery of Secure Payment Solution…

05-31-2017

Sacramento, CA (May 17, 2017): POS Portal is excited to announce a new, streamlined process for proc...

Women in Payments Honors Blackhawk Network CEO and President, Talbott Roche

06-05-2017

PLEASANTON, Calif., June 5, 2017 /PRNewswire/ -- Blackhawk Network CEO and President...