How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

NRF Names New Chairman, Board Members

07-19-2017

WASHINGTON, July 19, 2017 – The National Retail Federation announced today that Macy’s Executive Cha...

Conformance Technologies Inks Deal with Pivotal Payments

07-11-2017

RENO, Nev.--(BUSINESS WIRE)--Conformance Technologies®, a fast-growing provider of operating systems...

Posiflex Introduces Ruggedized Multi-Functional Tablet

06-13-2017

June 13, 2017 08:07 AM Eastern Daylight Time HAYWARD, Calif.--(BUSINESS WIRE)--Posiflex has launche...

Paying Pizza Delivery Drivers Legally & Smartly

06-06-2017

If your pizzeria hires delivery drivers, you've probably got headaches!  Make sure that you are...

Ampleon Selects Model N Revenue Cloud for High Tech to Simplify Internal Process…

07-13-2017

REDWOOD CITY, Calif., July 13, 2017 /PRNewswire/ -- Model N, Inc. (NYSE: MODN), the leading pro...

ATMIA Releases Access to Cash Study

04-27-2017

London, UK, Paris, France and Sioux Falls, USA - ATMIA today published a new study on the role ...

Seiko Instruments Launches New MP-B20 Mobile Printer

05-03-2017

Torrance, CA, May 3, 2017– Seiko Instruments USA Inc. (SII) Thermal Printer Division, http://www.sii...

Diebold Nixdorf Receives Award For Leadership In Mobile-Based Cardless ATM Trans…

06-13-2017

LONDON, June 13, 2017 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), the global leader in connected co...

Upserve Grows 100 Percent and Launches New Products

05-16-2017

PROVIDENCE, R.I., May 16, 2017 /PRNewswire/ -- Upserve, the industry's leading full-service...

Point of Sale Acquisition

05-09-2017

TAMPA, FL, May 09, 2017 /24-7PressRelease/ -- Barcode Media Group, Inc - the owner of ...

Email Marketing Is STILL All About The Messaging

06-22-2017

By Ian Goldman | CEO, Celerant Technology Marketing automation is a bit ironic in that it suffers f...

ClearSale Presence at IRCE 2017 Aims to Educate Retailers on New Fraud Vulnerabi…

05-31-2017

MIAMI, May 31, 2017 /PRNewswire/ -- Leading fraud prevention solution provider ClearS...

New Time and Attendance Module and Enhanced Configurable Labor Compliance From H…

05-18-2017

AUSTIN, Texas, May 18, 2017 /PRNewswire/ -- HotSchedules®, a leading provider of mobile technology f...

Rooam Launches Payment Platform with Instant Close Tab Feature ​For Hospitality…

05-10-2017

Launched in the D.C. market, Rooam offers a new, secure and convenient way for people to immediate...

Retail and E-commerce Innovation at GS1 Connect 2017

05-02-2017

LAWRENCEVILLE, N.J., May 2, 2017 /PRNewswire-USNewswire/ -- GS1 Connect® 2017&nb...

Lexalytics® Releases New Text Analytics Software for Retailers to Improve Online…

06-15-2017

The Lexalytics eCommerce Industry Pack Analyzes Customer Feedback to Identify Site Challenges and Op...

iPad POS Stand EnCloz Security At Lower Price

06-08-2017

Monroe, Connecticut, June 8, 2017 - iPad Stand EnCloz, a POS anti-theft security stand for many star...

C&S Selects Rosie as Leading eCommerce Provider for Independent Grocers

07-11-2017

ITHACA, N.Y., July 11, 2017 /PRNewswire/ -- Rosie, the industry leading online grocery shopping...

Some of the Must-Attend Sessions At 13th Annual IRCE Conference June 6-9 Chicago

05-08-2017

 MARK YOUR CALENDARS FOR THESE “MUST-ATTEND” SESSIONS AT THE 13TH ANNUAL IRCE CONFERENCE, J...

Subway Partners with SiteZeus On Development Strategy

07-20-2017

Tampa, FL — July 20, 2017 — The Subway® restaurant chain has partnered with Florida-based location i...

TouchBistro Restaurant Point-of-Sale Raises CDN $16.3 million in Series C Financ…

05-31-2017

Led by Napier Park Financial Partners and Japan-based Recruit Holdings  New funds will be use...

Manhattan Releases New Manhattan Active Store Solution to Address the Changing R…

05-09-2017

ATLANTA and LAS VEGAS, May 09, 2017 (GLOBE NEWSWIRE) -- Today, at its annual Momentum customer con...

SapientRazorfish Releases New Research for Retailers on Transforming Omni-Channe…

06-27-2017

NEW YORK, June 27, 2017 /PRNewswire/ -- SapientRazorfish, part of Publicis.Sapient, today relea...

India (#1) and China (#2) Top the 2017 A.T. Kearney Global Retail Development In…

06-04-2017

CHICAGO, June 4, 2017 /PRNewswire/ -- The newest edition of A.T. Kearney's Global Ret...

Meijer Bringing Store-to-Door Delivery to Chicago and Rockford

07-06-2017

GRAND RAPIDS, Mich., July 6, 2017 /PRNewswire/ -- Meijer and official home delivery partner Shi...

Vantiv To Teach Teens Responsible Spending

05-18-2017

Malauzai Partners with Vantiv to Launch SmartKid Control to Teach Teens and Tweens Responsible Spend...

Disrupt, Differentiate And Win In A Crowded Market through Leveraging Packaging

05-17-2017

OAK BROOK, Ill., May 17, 2017 /PRNewswire/ -- Rigid packaging leader TricorBraun toda...

Apple Pay Sees Double-digit Growth, Ties With PayPal

05-09-2017

PITTSBURGH, May 9, 2017 /PRNewswire/ -- Retail purchases made with Apple Pay are growing, ...

Sculpture Hospitality Accelerates Growth While Celebrating 30th Anniversary #NRA…

05-19-2017

Leading inventory solutions provider to offer free Discovery Audits at NRA Show May 20-23 TORONTO (...

Retailers Welcome New Online Sales Tax Push, Say Congress Has ‘Stalled for Far T…

04-30-2017

WASHINGTON, April 27, 2017 – The National Retail Federation today welcomed renewed efforts in Congre...

Wickes Kicks Off Busiest Season with Point of Sale Transformation Pilot

05-10-2017

BOSTON and LONDON—May 9, 2017—OneView Commerce (AIM: ONEV), the retail industry’s leading provi...

Raise Launches New Mobile Wallet App

05-24-2017

  CHICAGO, May 24, 2017 /PRNewswire/ -- Raise, leading retail technology pa...

NXP Launches Industry’s Most Power Efficient Global RAIN RFID Chip for Retail Da…

05-09-2017

PHOENIX, May 09, 2017 (GLOBE NEWSWIRE) -- NXP Semiconductors N.V. (NASDAQ:NXPI) pushes the boundar...

Cole Haan Selects Aptos Enterprise Order Management to Support Omni-Channel Reta…

07-13-2017

ATLANTA, July 13, 2017 /PRNewswire/ -- Aptos, Inc., a recognized market leader in retail te...

13th ANNUAL IRCE CONFERENCE DREW STRONG ATTENDANCE AND RAVE REVIEWS

06-20-2017

CHICAGO, IL (June 19, 2017) – The 13th annual Internet Retailer Conference & Exhibition (IRCE)...

IHL Forecasts 263% Growth in Retail SaaS Market

05-22-2017

NASHVILLE, Tenn. - May 22, 2017 - The Retail Software-as-a-Service market is experiencin...

Segment Customers To Send The Right Email Message Every Time

06-08-2017

 By Ian Goldman | CEO Celerant Technology    You already know that your custom...

Airports Offer a $38 Billion Bright Spot for Retailers Facing Harsh Market Envir…

06-26-2017

Travel retail, particularly in airports, is currently a bright spot in the retail world. GlobalData’...

Branding Brand, Yext Integration Helps Retailers Drive Traffic and Dollars to St…

06-13-2017

PITTSBURGH, June 13, 2017 /PRNewswire/ -- Retailers no longer need to worry if their business i...

Focus on New Ways of Shopping Keeps Biggest Retailers Big, According to STORES M…

06-26-2017

WASHINGTON, June 26, 2017 – The nation’s largest retailers have held onto their top spots by focusin...

North American Bancard Holdings Acquires Total Merchant Services

05-17-2017

Acquisition further accelerates North American Bancard’s growth in business payment solutions and se...

LevelUp Appoints Theresa Dold as VP of Agency Strategy

06-14-2017

BOSTON, June 14, 2017 /PRNewswire/ -- LevelUp, the leading provider of mobile engagement so...

Quetzal POS Certifies Wide Range of Epson Receipt Printers for its iPad POS

05-03-2017

Long Beach, Calif., – May 3, 2017 – Epson America, Inc., a leading supplier of value-added Point of ...

Shoptalk Europe Releases Groundbreaking Preliminary Agenda with More than 100 Se…

05-08-2017

New York and London, May 8, 2017 – Shoptalk Europe, the new pan-European event that is lea...

Bluefin Payment Systems and Nodus Technologies Announce PCI-Validated P2PE

06-01-2017

June 1, 2017 – Atlanta, GA and Anaheim, CA – Bluefin Payment Systems, the leading provider of P...

Samsonite Selects Cloud-Based Aptos Enterprise Order Management

05-11-2017

ATLANTA, May 11, 2017 – Aptos, Inc., a recognized market leader in retail technology solutions, toda...

SmartCard Marketing Systems Inc. Enters Partnership with IFCS for Payment Integr…

06-29-2017

NEW-YORK, June 29, 2017 /PRNewswire/ - SmartCard Marketing Systems Inc. (OTC:SMKG) & IFCS co...

Multichannel Retailing: An Effective Marketing Concept

06-28-2017

Have you ever had customers examining your product and using their phones to find better deals onlin...

Toast Restaurant Operating System Introduces New Takeout and Delivery Features

05-16-2017

BOSTON, May 16, 2017 (GLOBE NEWSWIRE) -- Toast Restaurant Operating System, the all-in-one restauran...

Unata Integrates with ShopperKit to Offer Comprehensive eCommerce Solution

06-14-2017

TORONTO, June 14, 2017 /PRNewswire/ -- Unata, the leader in 1-to-1 digital solutions for gr...

2017 Trustwave Global Report Reveals Point-of-Sale Breaches Increase

06-20-2017

Fight Against Cybercrime Shows Both Improvements and Downsides CHICAGO – June 20, 2017 –...

How Retailers CAN Stay Safe from Hefty FCC Fines in SMS Marketing

06-30-2017

Over the past few years, SMS marketing has been a steadily growing trend among retailers.  SMS ...

Pinup Girl Clothing Selects Mi9 Retail for e-Commerce

07-17-2017

MIAMI, July 17, 2017 /PRNewswire/ -- Mi9 Retail, a leading provider of omni-channel commerc...

Chico’s FAS partners with First Insight

06-22-2017

PITTSBURGH, PA and FORT MYERS, FLORIDA – June 22, 2017 – First Insight, Inc., a technology company t...