How To Use Customer Service As a Loyalty-Building Tool

Good customer service is an important goal for any company. Customers who have bad experiences are not only unlikely to come back, but are also likely to spread the bad word to friends and associates or to publish bad reviews on review sites. In addition, it’s six times more expensive to obtain a new customer than it is to retain an old one. Offering quality customer service is an excellent...

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Noteworthy Point-of-sale News

Best and Worst Food Ordering Apps - TheStreet.com (7/19/17)

Trump Hotels Hit by Third Credit Card Breach In 2 Years - KrebsOnSecurity.com (7/19/17)

Shopify Adding eBay As Sales Channel For Merchants - TechCrunch (7/13/17)

PayPal Should Spend More Than $12 Billion and Buy Square - The Street (7/12/17)

Stripe Strikes Alipay and WeChat Pay Deal For China Access BBC.com (7-10-17)

Canada Releases Glow In The Dark Coins - CNBC (6/29/19)

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Point Of Sale Industry News

NRA President Dawn Sweeney Leads Conversation on staying “Ahead of the Crave” #N…

05-08-2017

Amazon’s Dan Park and Generation Z expert Jason Dorsey join NRA Show 2017’s high-profile roster of e...

ICT Enterprise Spend in Retail, South Africa, Forecast to 2019

06-07-2017

NEW YORK, June 7, 2017 /PRNewswire/ -- Emerging Trends such as Cashless Transactions...

13th Annual IRCE Conference Draws Biggest Companies and Leaders in the E-Commerc…

05-11-2017

CHICAGO, IL (May 11, 2017) – The 13th annual Internet Retailer Conference & Exhibition (IRCE), t...

Mastercard and Western Union Explore Digital Model for Refugee Camps

06-20-2017

Research indicates need to integrate access to goods, services and finances in digital format Pur...

Toshiba Booth at NRF Retail Big Show 2017 Wins Platinum Hermes Creative Award

05-24-2017

Research Triangle Park, NC, USA, May 23, 2017 – Toshiba Global Commerce Solutions, Inc. (TGCS)...

Payment Alliance International Poised for Growth with New Office Facilities

05-18-2017

LOUISVILLE, Ky., May 17, 2017 -- (Business Wire) -- Payment Alliance International (PAI), the nation...

DiSa Digital Safety USA Presented the Point-of-Sale Activation Solution in Germa…

06-13-2017

Phoenix, Arizona (PRWEB) June 13, 2017 DISA Limited’s wholly-owned subsidiary, DiSa Digital Safety ...

One Hour Translation:American E-commerce Websites Increase Penetration into the …

05-16-2017

Lehi, Utah, May 16, 2017 - A study conducted by One Hour Translation, the world’s largest onlin...

Airports Offer a $38 Billion Bright Spot for Retailers Facing Harsh Market Envir…

06-26-2017

Travel retail, particularly in airports, is currently a bright spot in the retail world. GlobalData’...

Global Payments Announces Full Support for Samsung Pay in Hong Kong

05-25-2017

HONG KONG & ATLANTA--(BUSINESS WIRE)-- Global Payments Inc. (NYSE: GPN), a leading worldwide pro...

C&S Selects Rosie as Leading eCommerce Provider for Independent Grocers

07-11-2017

ITHACA, N.Y., July 11, 2017 /PRNewswire/ -- Rosie, the industry leading online grocery shopping...

Amazon And Whole Foods - Good or Bad For Retail Point of Sale? 9 executives weig…

06-20-2017

Last Friday’s bombshell news seems to have taken many by surprise.   We received dozens of...

Cardtek and NXP Become Primary Technology Providers for Mobile Wallet Service in…

06-07-2017

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Branding Brand, Yext Integration Helps Retailers Drive Traffic and Dollars to St…

06-13-2017

PITTSBURGH, June 13, 2017 /PRNewswire/ -- Retailers no longer need to worry if their business i...

Study Illustrates Vulnerability in Digital Email Verifications

05-03-2017

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Diebold Nixdorf Announces Partnership With Kony for Transformation In Financial…

05-22-2017

NORTH CANTON, Ohio – Diebold Nixdorf (NYSE: DBD), the global leader in connected commerce, today ann...

WPP’s VML and Barrows collaborate with Samsung on Connected Pop-Up Store System

05-18-2017

Miami, Florida, May 17, 2017 — WPP agencies VML and Barrows announced a collaboration with Samsung E...

Mastercard Brings Faster, Safer Payments to Expedia with Masterpass

05-16-2017

Masterpass now accepted online to make booking travel on Expedia.com, Orbitz and Travelocity even mo...

POS Portal and Retail Realm Partner for Easy Delivery of Secure Payment Solution…

05-31-2017

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Focus POS Hosts a Successful 2017 Tech Conference

05-08-2017

Focus POS Technicians Turn Out for the Educational Networking Event San Antonio, TX – May 8, 2017 ...

NRF Announces Retirement of General Counsel Mallory Duncan

06-21-2017

WASHINGTON, June 21, 2017 – The National Retail Federation today announced the retirement of Senior ...

Vantiv To Acquire Paymetric

04-30-2017

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AEVI announces Nelson Holzner as AEVI CEO

05-02-2017

Paderborn, 02/05/17 - Today AEVI announced the appointment of Nelson Holzner as AEVI chief executive...

ResellerRatings and Pricefalls Partner to Bring Ratings & Reviews to Member …

06-07-2017

CLEVELAND, June 7, 2017 /PRNewswire/ -- ResellerRatings, the leading integrated b...

Seiko Instruments Launches New MP-B20 Mobile Printer

05-03-2017

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Epson and Restaurant Magic Announce Strategic Partnership at #NRAShow17

05-22-2017

CHICAGO, May 22, 2017 /PRNewswire/ -- Today, at the National Restaurant Association S...

​FinTech Forum Announces Speakers and Themes for Mobey Day Toronto

07-18-2017

18 July 2017 - Mobey Forum, the global industry association empowering banks and other financial ins...

Rain Retail Software Reverb.com Integration, Separate Integrations with D’Addari…

07-12-2017

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Wirecard Adds Key Executives, Brad Fauss and Kevin Brown, to Fuel Their North Am…

05-31-2017

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POS Solution, Lightspeed, Partners with Montréal’s Fifth Annual MURAL Festival

06-06-2017

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Trax Acquires Nielsen Store Observation (NSO) Assets in USA

07-12-2017

SINGAPORE, July 12, 2017 /PRNewswire/ -- Trax, the world leader in computer vision for retail, ...

Star Micronics Introduces New Line of Genuine Star Receipt Paper

05-17-2017

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Marketing Automation Measurement Is Your Window Into Customer Minds

07-10-2017

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North American Bancard Holdings Acquires Total Merchant Services

05-17-2017

Acquisition further accelerates North American Bancard’s growth in business payment solutions and se...

MobileBytes Releases Next Generation Online Ordering Technology

05-26-2017

PHOENIX (May 25, 2017) – Point of sale (POS) for iPad innovator MobileBytes has released its next ...

Cayan Announces Acquisition of Card Payment Services

05-10-2017

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Array Acquires Summit Manufacturing NY-based Manufacturer of POS Merchandising

06-07-2017

Acquisition significantly enhances capacity, geography and client reach. TORONTO and&nbs...

Win the Morning with Masterpass and DD Perks

05-25-2017

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BIXOLON Releases SoftAP Support for Thermal Mobile Printers

06-21-2017

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City Furniture Taps IBM for iOS Enterprise Apps to Deliver Personalized In-Showr…

05-23-2017

TARAMAC, Fla. and ARMONK, N.Y., May 23, 2017 /PRNewswire/ -- City Furniture,&nbs...

Retailers Outline Priorities for NAFTA Modernization

06-13-2017

WASHINGTON, June 12, 2017 – The National Retail Federation today submitted comments to the United St...

Android Pay is Now Live in Canada with Mastercard Hub

05-31-2017

Toronto, ON – May 31, 2017 – Today, Google confirmed that Android Pay, enabling contactless mobile p...

Como Brings Enterprise-Level Customer Engagement to Every U.S. Brick-and-Mortar …

07-19-2017

NEW YORK, July 19, 2017 – Como (www.como.com), a global leader in cloud-based customer engagement so...

UK Hospitality Independents set to Thrive in Ever Changing Economy

05-09-2017

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Aztec Exchange Launches PayMe in Canada with EDI Gateway

06-06-2017

Early payment solution available to small- to mid-sized businesses on leading Electronic Data In...

mFino Powers the Mobile Financial Services Offering of Aircom

06-08-2017

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Payment Systems – Top Tips for Small Business Success

06-16-2017

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Tripleseat Software Inc. (Restaurant Event App) Closes $7.0M in Funding

06-20-2017

CONCORD, Mass., June 20, 2017 /PRNewswire/ -- Tripleseat, a cloud-based Sales and Event Manageme...

First Data to Acquire CardConnect

05-29-2017

 NEW YORK AND KING OF PRUSSIA,PA, MAY 29 2017 – First Data Corporation(NYSE: FDC), a global ...

Age ID Technology Advances Law Enforcement Officers’ Efforts To Prevent Underag…

05-04-2017

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Amazon to Acquire Whole Foods Market For $13.7 Billion

06-16-2017

Whole Foods Market ranked #28 and Amazon ranked #2 on Fortune’s 2017 list of World’s Most Admired Co...

SapientRazorfish Releases New Research for Retailers on Transforming Omni-Channe…

06-27-2017

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Unata Integrates with ShopperKit to Offer Comprehensive eCommerce Solution

06-14-2017

TORONTO, June 14, 2017 /PRNewswire/ -- Unata, the leader in 1-to-1 digital solutions for gr...

GroupBy Inc. Acquires Austin-Based Retail Data Enrichment Technology Company, Ed…

06-05-2017

TORONTO, ON — June 5, 2017 — GroupBy Inc. (www.groupbyinc.com), a leading provider of...