Accessibility Solution For Payment Terminals
MMF POS Develops Accessibility Solution
It takes a village to raise a child; it takes two to tango, and sadly, it takes a lawsuit to bring something to attention.
Violating one of the country’s largest pieces of civil rights legislation is one surefire way to invite a suit. There is simply no place for discrimination in America, and the American with Disabilities Act exists to ensure that people with disabilities have fair access to the same opportunities as others everyone else: the same chance at employment opportunities, the same chance to participate in government, and the same chance to purchase goods and services.
In order to comply, business owners renovate old buildings and construct new spaces to ensure that the wheelchair ramp is in place, for example, or that an elevator will be available to any of the 3.3 Americans who use a wheelchair. Entrances, restrooms, curbs, parking spaces—all must be accessible to these patrons. Everything would be appear to be in order should a customer who uses a wheelchair enter the place of business—everything, that is, except the place where customers to purchase goods and services independently.
According to the American with Disabilities Act, public accommodations must comply with basic nondiscrimination requirements that prohibit exclusion, segregation, and unequal treatment, yet the common placement height of most payment terminals (40 inches) is ten inches higher than the typical armrest height of most mobility aids (30 inches). The simple math demonstrates how most payment terminals are non-compliant with ADA standards. Wheelchair users voiced their security concerns over relinquishing control and security of credit cards and the Department of Justice has made its position clear on the need for accessible POS devices, and retailers now know that they are risk of a DOJ enforcement action if they do not provide at least one such device in each store.
MMF POS has worked to develop an ADA-compliant solution so that wheelchair users have the same independent access to the point of sale as non-wheelchair users. Their new mount for payment terminals and table computers allows retailers to lower the payment terminals to wheelchair height while still using their current counters. It works via the mount’s adaptable arm that extends from a stationary position to a height below the counter and closer to the wheelchair armrests. Cashiers can also tilt, rotate, and re-position the mount at various angles to ensure that the display is within the customer’s sight range.
It’s rare that something good comes from a lawsuit, but thankfully MMF POS did something to respond to retailer concerns and to wheelchair-using population. With this new mount, customers who use wheelchairs will have an easier with payment verification, adding their signatures, and entering their PINs on the terminal screen. Their financial security and privacy will remain intact, and they will regain independence at the point of sale.