Case Study: Lou’s Brews and BBQ
Lou’s Brews & BBQ is located in Huntington Beach, California, just blocks from the beach attracting BBQ lovers and beach-goers year round. Lou’s is known by the locals as the place to go for craft beer and fresh food. Established in 1992, Lou’s opened as 4 seat take-out restaurant. Today they boast over 55 seats with a cozy outside dining patio. Their ‘from-scratch’ kitchen is famous for grass-fed beef and free-range turkey & chicken recipes.
Business owner Dave George has been a restaurateur for over 20 years owning and managing several restaurants in the Huntington Beach area. Getting his start in fine-dining restaurants, Dave has a complete understanding of what it takes to deliver stellar customer service. When Dave came to the realization that his current Point-of-Sale (POS) System was no longer providing him with the necessary tools he needed to deliver such service, he began his detailed search.
Dave had several priorities in looking for a new POS system. At the top of the list was finding a system that complemented Lou’s business culture and was available at an affordable price. He wanted more than just a typical iPad POS system. Dave wanted a solution that was loaded with features and had a robust customer relationship management system. It was important to have a CRM to track his repeat customers so he could reward them with promotional offerings. He also needed a comprehensive backoffice to assist in managing his inventory and his employees. When he discovered Quantum POS could provide it all with affordable payment processing rates, Dave looked no further. The out-of-the-box value, exceptional support and robust training was one of the core reasons Dave chose it.
“The whole process was seamless– from the training to the implementation. I realized we made the right choice when our POS arrived to the restaurant with my menu already built out. In a matter of minutes, I was taking orders!” Dave relies on Quantum’s 24/7 Customer Service to answer all his questions. “In the restaurant business, problems don’t just happen between 9am-5pm and it’s comforting to know there is someone always available when I need it.” In a fast-paced restaurant setting such as Lou’s Brews & BBQ, equipment gets used and abused. It’s important to have POS hardware that can support high volume.
The product that Quantum recommended is Archelon Enclosures’ rugged commercial-grade steel iPad® enclosure. The enclosure features a 180 degree flip for customer signatures and securely holds the credit card reader in place. “The quality of the Archelon enclosure is really impressive. Since the case is engineered entirely out of metal, it’s able to withstand the normal beating endured in a busy restaurant”.
A true all-in-one POS system provides business owners full control by allowing them to view important performance metrics, track inventory, manage their employees, and enhance their level of customer engagement – all in one place. Backed with world-class support, packed with feature-rich tools, all at an affordable price, the Quantum POS and Archelon Enclosures gives Lou’s Brews & BBQ the confidence that they can handle anything their customers throw their way.
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