DHL eCommerce Unveils Parcel Metro, New and Flexible Delivery Service for Online Retailers

SAN FRANCISCO–()–DHL, the world’s leading logistics company, today unveiled DHL Parcel Metro, a new fast and flexible service for online retailers that meets consumers’ increasing demand for same-day and next-day delivery. The new service is now available in Chicago, New York and Los Angeles, and will be launched in Dallas and Atlanta in the second quarter of 2018 with San Francisco to follow in the third quarter and Washington, DC to follow before the end of the year.

Parcel Metro allows retailers to offer a fully branded delivery experience to their customers. The new service creates a ‘virtual delivery network’ of local and regional delivery vendors and crowd-sourced drivers and vehicles to ensure maximum flexibility and capacity over the last-mile. It does this via a bespoke software platform, which selects drivers that offer the appropriate service levels and sufficient capacity on specific routes and which meet the company’s rigorous quality standards. For consumers, the service creates a seamless experience. Once they place their orders, they can select from a range of delivery time windows – including two-hour, same day and next day – and their preferred delivery destination. A mobile interface – which the retailer can choose to customize with their own branding – allows the end consumers to track shipments in real-time, communicate special instructions to their courier, reschedule a delivery and rate their delivery experience. DHL eCommerce can bundle fulfillment and Parcel Metro delivery solutions for online retailers.

“Eighty-six percent of consumers associate delivery as part of their total online shopping experience, according to research, thus it’s important for DHL to offer services that not only meet their needs, but do so in a highly consistent fashion.1 DHL Parcel Metro provides that consistency, and offers retailers the ability to extend their brand and messaging to consumers throughout the final mile delivery for a unique shopping experience,” said Lee Spratt, CEO, DHL eCommerce Americas.

“E-tailers today recognize more and more that the customer experience – and their ability to build customer loyalty – is won and lost in how well the orders are fulfilled and delivered,” said Charles Brewer, CEO, DHL eCommerce. “Deutsche Post DHL Group is constantly looking for new and innovative ways to offer the best service, quality and efficiency for our customers. The DHL Parcel Metro solution provides a technology solution to the last mile opportunity. Our digitalization journey is all about how we can add value to our customers, to our employees and to our shareholders. DHL Parcel Metro is part of a number of innovations we are actively implementing, including augmented reality glasses for greater pick accuracy, “follow me” robots, and autonomous vehicles.”

DHL Supply Chain President of Retail Jim Gehr said: “Innovative technology is becoming an extremely important element in e-commerce logistics because of changing customer demands. We are using software technology to speed order flow and to more efficiently organize distribution centers. Hardware solutions like LocusBots allow for faster picking. What we look for is the smart combination of software and hardware.”

1 Accenture Continuous Delivery study, published September 2017

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DHL – The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 360,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world.”

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 60 billion euros in 2017.

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