EMV and Trends in Payments – An Interview with Mark Bergner of Worldpay

mark bergner
The Point of Sale News recently spoke with Mark Bergner, Director, Product Strategy for WorldPay, about the world of payment processing.  Bergner has been in the payments business for over 15 years, so we knew he’d have some intriguing comments on the changes sweeping through the industry in the last couple years.   Topics touched on included EMV, mobile payments, industry challenges, the underbanked and the future.  Here is what he shared with us. 
About EMV – Presently the eco-system is challenged – from issuers to merchants and that includes the customer experience.  Everyone is re-examining or re-configuring the flow.   “It’s one of the biggest paradigm shifts in the last 25 years”.   “There is a need for companies to evaluate all of their processes.  Not only does your point of sale have to be compliant but you have to have training, and down the road you are going to have data integrity challenges.”
Chargebacks –  “We are seeing more chargebacks than we ever have before.“   “It is now an automated process.  — some that are initiated by the cardholder, some that are initiated by the bank. Merchants are wondering about it.  There are a lot more transactions coming in from the chargebacks, but we are not sure why.   Are there more stolen cards than we ever expected?  Is this a system challenge? “For example, why are people charging back a $19 garbage pickup?” 
POS Breaches – We asked Mark if there was any indication that the number of Point of sale system breaches was going down?  He said that they haven’t seen that yet and it may be too early to tell.  “There will be a shift in fraud to other areas. If they (hackers) can’t duplicate the cards they are going to turn to other directions.   Merchants need to go beyond their integrated payment system – they have to protect all areas of their business from potential fraud.”   He mentioned Vaulting and 3D Secure as areas to look at.  We asked whether contactless payment was inherently safer?   Bergner remains a bit of a skeptic but said that digital wallets do a pretty good job
On Industry Growth –  “We are definitely seeing an uptick in the number of transactions. It is clear to us is that there are more transactions from a mobile perspective.”  Are people using cash less we asked?   It seems that way, and Bergner said he thinks the number of underbanked consumers might be shrinking.  More people are coming into mobile wallets, especially if they can top up their prepaid cards.  There is also expansion for Paypal, Google Pay, and Apple Pay.  “The unbanked are clearly going digital. ”   He also pointed out that Asia is an area of growth for Worldpay, among others.

Worldpay currently supports 126 currencies and 300 payment methods in 146 countries. 
What consumers want –  Customers are expecting more of an integrated transaction.  Millennials are attached to their technologies.   The mobile device is the new point of sale, and their preferences are driving retail strategy.   Mobile ordering is growing – look at McDonalds or Starbucks.   Brand name retailers are experimenting with discounts and location based technology.  Everybody is migrating to an omnichannel approach.  (Find an informative Worldpay article here.)
Finally, we asked what is in store for us this coming year –  Two key things, he said,  continued adoption of EMV, and tremendous growth in the digital wallet space.   Worldpay has an article on the Future of Digital Payments here.
It sounds to us like the POS industry has a number of exciting years ahead of it!
Article by Craig L Aberle
More about Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Worldpay has been a pioneer in card payments, multi-currency processing, online payments and contactless, and is aiming to lead the way in expanding global reach, data analytics and optimisation, and the emerging field of integrated payments.   
On a typical day, we process 31 million mobile, online and in-store transactions – that’s about 360 a second. In 2014 we handled c.11.5bn transactions, with a total value of c.£370bn and an average transaction value of £32.24. We supported c.400,000 merchants in 126 currencies across 146 countries, offering over 300 payment methods. We are the leader in payments in the UK, where we process approximately 42% of all transactions. 
Our solutions are delivered by 4,500 colleagues from our corporate headquarters in London and 25 offices in 11 countries around the world.
We serve all types of businesses – big and small. You may interact with Worldpay several times a day, without realising it. We are the trusted payments partner of some of the UK’s largest retailers, but also for hundreds of thousands of small and medium sized businesses in the UK and US, including over 16,000 hairdressers, over 24,000 restaurants and more than 9,000 pubs in the UK and some of the most innovative and fast growing eCommerce businesses globally.
Other articles about Worldpay:
Credit Cards – Best Practices for Recent Grads
(Point of Sale News)
By: Chris Francis, Vice President, WorldPay Before walking across the stage at graduation, college seniors often receive dozens of sample cards and promotional brochures from credit card companies prompting …
Strong Results in Worldpay-Georgia Tech FinTech Initiative
(PointofSale.com Blog)
… more than $16.8 million in funding. The ATDC FinTech Program was created through a $1 million gift Georgia Tech received from Worldpay, the global payments technology company.  “A year into building …
Worldpay Reports Results for 12 Months Ended Dec 31 2015
(PointofSale.com Blog)
WORLDPAY GROUP PLC Results for the 12 months ended 31 December 2015           Substantial progress on our strategy, with our presence strengthened and deepened …




Worldpay current supports  126 currencies and 300 payment methods in 146 countries.