Exclusive IQPC Report: Retail Without Borders

LONDON, March 7, 2017 /PRNewswire/ —

The IQPC Exchange has just released an exclusive report Retail Without Borders, created with insight from some of the top retailers and analysts from across America including Amazon, Jet, Levis, Mrs Field and more! 

This exclusive report delves deep into organizations that are focused on their journey to customer excellence, together with thought leadership about where the industry is headed, and what business leaders can do to help safeguard their customer strategies for the future.

The report includes insights and commentary from:

  • Founder/Chief Cookie Lover, Mrs Fields
  • Executive Vice President and President, Europe, Levi’s
  • Principal Analyst, Altimeter Group
  • Regional Director of Customer Experience, UNICOMER – Caribbean Region
  • As well as an analysis of Amazon vs. Jet on Customer Service

Nick Turner, Director of the Exchange explains: The retail landscape has already changed dramatically in 2017. Chatbots, AI, Personalized Technology and other technology developments are breaking the borders through which CX leaders in Retail are operating in, making this industry one of the most challenging yet exciting environments to work in.

Download the Full Report here >> http://bit.ly/2mwiNX8 <<

Selected articles within the Report include:

Amazon vs. Jet on Customer Service  

It may be the Goliath of the online shopping world, but Amazon is not a villain.  Its overall experience is, in fact, generally lauded by the masses.  Its selection is great, its prices are competitive, its shipping and processing are elite, and its customer service is stellar. Despite its marketplace dominance and strong, customer-centric qualities, Amazon is not, however, immune from competition. One of its most buzzy challengers is Jet >> http://bit.ly/2mwiNX8 <<

Exclusive Interview with Executive Vice President and President, Europe, Levis  

As Executive Vice President and President, Europe, Seth Ellison is responsible for the company’s overall business strategy and operations across all brands and channels in the region. In addition, he is a member of the company’s worldwide leadership team, which sets the company’s global direction. Download this exclusive interview to discover the challenges facing Levi’s in an increasingly digital world and how they are positioning themselves for the future and much more >> http://bit.ly/2mwiNX8 <<

RETAIL WITHOUT BORDERS was produced ahead of the Customer Experience Exchange for Retail US (May 22 – 23 2017, Miami), to find out about how you can get involved with the Exchange email the team directly on exchangeinfo@iqpc.com or call +44(0)207-368-9484.


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