Linc Announces Universal ChatBot, Voice and Digital Platform for Customer Service

LAS VEGAS, March 21, 2017 /PRNewswire/ — Linc, which delivers engaging post purchase experiences and customer service for large brands and retailers, today announced an intelligent customer engagement platform at the Shoptalk conference in Las Vegas, Nevada. Linc’s new platform offers branded ChatBots on Facebook Messenger, WhatsApp and Apple iMessage, plus voice assistance through Amazon Alexa, Google Home and Apple’s Siri, along with enhanced email, web and text. Linc provides solutions to key challenges for retailers and brands from building stronger customer relationships with increased opt-in and engagement rates, to driving additional revenue through upsell. The platform also yields strong conversions from return to exchange to saved lost revenue, increases customer satisfaction and loyalty, and contains costs in customer support center and reverse logistics.

“Consumers are rapidly adopting the most convenient digital channels as their preferred methods of communication. They are moving beyond email and web, adopting chat and voice, and demonstrating a preference for convenient and timely communications. Engaging consumers where they prefer to be served is a top priority for retailers who want to meet expectations and build a loyal customer base,” said Fang Cheng, CEO, Linc Global. “Linc has created a platform that will help retailers engage effectively with their audience and provide an immediate ROI, without an overwhelming upfront investment.”

Proven performance across digital communication channels
The new Linc platform brings commerce-trained artificial intelligence (AI), natural language understanding, and intelligent service and upsell capabilities to a range of channels, giving retailers and brands alike an opportunity to pilot, launch, and engage customers with little risk, short time to market, and concrete ROI in a short period of time. Linc is already powering Facebook Messenger ChatBots and Amazon Alexa post-purchase ecommerce service for more than a dozen brands – including JustFab and eBags – providing direct engagement with their customers in real time. In addition, Linc powers tracking, returns, and exchanges on established digital channels like email, SMS, and web.

Get up and running quickly
With pre-built integrations, Linc’s platform works alongside existing ecommerce platforms, email service providers, order management systems, third party logistics, global carriers and social management platforms, making roll out fast and easy. Retailers and brands that deploy the Linc platform often recoup their investment through call reduction alone, and in many cases, see immediate additional revenue through upsell offers. In this customer-centric age consumers are already on conversational channels, and they’re waiting to engage.

To find out more about the new Linc platform please visit

About Linc
Linc is a customer service and retention platform built to bridge the gap between modern consumers and the companies serving them by delivering exceptional post-purchase service, support and upsells. Linc’s Cortex uses commerce-trained AI, machine learning and natural language understanding to engage customers through established and emerging digital channels like email, text, web, ChatBots and voice, and drives additional revenue, increases customer satisfaction while containing costs in customer support and reverse logistics. Customers include innovative apparel, cosmetics and lifestyle brands like GoPro, Carter’s, Vineyard Vines and L’Oreal, and Linc is partnered with leading logistics and commerce platforms such as Pitney Bowes, Shopify Plus and Workarea. Linc’s platform works with existing commerce, logistics, email marketing, social management and OMS platforms and is pre-integrated to over 350 global carriers. For more information about Linc, visit

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