Point of Sale Technology Detects 1.75 MILLION Incidents of Unscanned Items at Checkout

Shoplifting and insider theft has been around since before currency was invented.  For a number of years now Stoplift Checkout has been providing technology that detects when items are not scanned.  It’s a rather ingenious approach, combining overhead cameras and POS systems to make it happen, but we’ve written about it before and seen it in action, and it really works!

StopLift Checkout Vision Systems has now detected more than 1.75 million incidents of scan-avoidance at both manned and self-checkouts at retailers around the world.

StopLift’s Scan-It-All™ video recognition technology has confirmed more than 1.75 million-plus incidents, which include “sweethearting”, when cashiers pretend to scan merchandise but deliberately bypass the scanner, thus not charging the customer for the merchandise.  The customer is often a friend, family member or fellow employee working in tandem with the cashier.  Many scan avoidance incidents are also caused by customers using self-checkout.

StopLift’s patented Scan-It-All video analytics technology visually determines what occurs during each transaction to immediately distinguish between legitimate and fraudulent behavior at the checkout.  As soon as a scan avoidance incident occurs, StopLift, which constantly monitors 100% of the security video, flags the transaction as suspicious.  It quickly reports the incident, identifying the cashier or customer and the date and time of the theft.  This includes incidents which may be due to mistakes by the cashier or customer at self-checkout as well as items left in the shopping cart.

stoplift national retail quote

Retail chains can now receive realtime reporting on self-checkout theft and other scan avoidance, prevent false alerts and interventions, alert the attendant before the customer leaves the store, and improve customer service at the self-checkout with StopLift’s new Self-Checkout Accelerator (at left)

StopLift Sweethearting Retail Goods“Retailers always suspected that self-checkouts would be highly prone to scan-avoidance, and our technology has certainly found this to be the case,” Kundu said.  “Furthermore, using the incidents detected from their own stores, retailers are now able to train staff on the signals indicating when customers are either having problems using the self-checkout or are exhibiting suspicious behavior.”

Dishonest associates are identified on the basis of video evidence the first time they conduct a fraudulent transaction, rather than months or even years down the road, significantly reducing inventory shrinkage, deterring future theft, and boosting profitability.  Likewise, dishonest customers are identified at the self-checkout.

“The system never sleeps.  It lets me sleep,” said Piggly Wiggly owner Keith Holley of Alabama.

The technology eliminates costly, time-consuming human review of video, drastically reduces and deters fraud at the checkout, and significantly improves profitability, Kundu said.  Rather than take a one-size-fits-all approach, StopLift develops targeted applications to address the specific needs of retailers from different sectors including general merchandise, grocery, and specialty retail.

Scan-It-All works with existing off-the-shelf overhead cameras.  No special camera equipment needs to be purchased or installed, and no changes have to be made to the checkout.

See real scan avoidance incidents – and a realtime incident counter at www.StopLift.com.

More Point of Sale Resources:

 eBook – The Ultimate Guide to Choosing a POS System
How A POS System Can Cut Costs
eBook – Finding your POS Match
eBook – Next Generation POS: The Role of Cash and ePayments
Point-of-Sale White Papers and e-books
The Hidden Costs of Running an eCommerce Site
Omnichannel Defined: Implications for the Modern-Day Retailer
Choosing Business Specific Software – part two
How And Why To Choose Software For Your Specific Business Niche
Guidebook – Selecting the Best Mobile Point of Sale System For Your Business
POS Systems – 8 Critical Questions Every Merchant Should Ask
Editing and Updating Online Storefronts with Visual Merchandising Software

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PointOfSale.com is a leading industry news site for the point of sale and payments industry. We are also the go-to resource for small business owners that want expert tips and inspiration on how to run a successful business. Collectively, our team of experts has decades of POS, payments, and small business experience.