US Payments Forum to Explore EMV Chargeback Best Practices in September Webinar

Speakers from MasterCard, Vantiv, Visa, Woodforest National Bank

 PRINCETON JUNCTION, N.J., August 17, 2016 –Issuers, acquirers and merchants looking to fully understand new types of EMV-related chargeback reason codes that have been established for both counterfeit and lost/stolen fraud can get answers to their questions at a U.S. Payments Forum webinar being held this September. The webinar, “EMV Chargeback Best Practices,” will provide guidelines on how to ensure proper authorization of transactions and how to avoid and/or mitigate invalid chargebacks.

The one-hour webinar, “EMV Chargeback Best Practices,” was developed by a cross-industry team of U.S. Payments Forum members to reflect input from all payments industry stakeholders, and will be held on September 7, 2016 at 2:00 pm EDT (11:00 am PDT).

To register, visit

Webinar speakers are: Steven Cole, Vantiv; Brandon Cranford, Woodforest National Bank; Simon Hurry, Visa Inc.; Randy Vanderhoof, U.S. Payments Forum; and Doug Whiteside, MasterCard.

“The fact that the U.S. is not 100 percent chip-enabled has brought up many questions about new chargeback reason codes, when to charge back, if a chargeback is valid, and how to mitigate invalid chargebacks,” said Randy Vanderhoof, director of the U.S. Payments Forum. “This webinar will provide education and guidance on best practices on how to best handle chargebacks in an EMV environment.”

The webinar will focus on the appropriate treatment and mitigation of both counterfeit and lost/stolen chip liability shift chargebacks occurring after the fraud liability shift dates for contact chip cards used in attended transactions, and will discuss:

  • Issuer best practices for authorization and managing disputes
  • Merchant best practices for obtaining an authorization response and avoiding chargebacks – both for merchants who are chip-enabled and those who are not yet chip-enabled
  • Merchant and acquirer best practices for disputing and mitigating chargebacks

This webinar is based on the U.S. Payments Forum’s recently published white paper, “EMV Chargeback Best Practices,” which can be downloaded at

About the U.S. Payments Forum
The U.S. Payments Forum, formerly the EMV Migration Forum, is a cross-industry body focused on supporting the introduction and implementation of new and emerging technologies that protect the security of, and enhance opportunities for payment transactions within the U.S. The Forum is the only non-profit organization whose membership includes the whole payments ecosystem, ensuring that all stakeholders have the opportunity to coordinate, cooperate on, and have a voice in the future of the U.S. payments industry.

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