WH Smith Signs 900 Store Agreement with Aptos to Elevate In-Store Customer Experience
Retailer to Increase Productivity and Customer Engagement with Aptos Point of Sale Solution across 900 Stores in Europe
ATLANTA, January 9, 2017 – Aptos, a recognized market leader in retail technology solutions, today announced that retailer WH Smith has selected the Aptos Store point of sale solution to increase productivity and customer engagement at more than 900 locations in Europe. The multi-year agreement includes the utilization of Aptos Store at WH Smith’s Travel locations that sell a range of products to cater to people on the move or in need of a convenience offer. The agreement also covers WH Smith’s High Street outlets that sell a wide range of products including newspapers, magazines, stationery, books and confectionery products.
The retailer will deploy the latest version of Aptos Store to provide store associates with the most modern technology available to maximize productivity and improve the customer experience. The agreement with Aptos also covers a dedicated contract and service management team as well as help desk call handling and incident management with pro-active support services to maximize store availability.
Through its agreement with Aptos, WH Smith has a strategic, long-term partner to support the opening of new retail units while empowering the most efficient, engaged and informed customer interactions at each store.
“Investment in our IT infrastructure across our High Street and Travel channels is key to our development strategy,” said Ian Windsor, CIO, WH Smith. “We need solid and reliable in-store technology to support our expansion plans and we are confident that Aptos can provide this along with the required support.”
“We’re delighted to partner with an iconic and growing retailer such as WH Smith,” said Steve Towe, EMEA managing director, Aptos. “By leveraging Aptos for its industry leading point of sale solution and managed services offering, WH Smith will spend less time developing and managing IT solutions which will free up additional resources to focus on innovation and continued expansion in the UK and internationally.”
With over 125,000 stores live on its Singular Commerce™ platform available in the cloud, more than 500 retail brands across the globe rely on cloud-ready Aptos solutions.
About Aptos “Engaging Customers Differently”
In an era of virtually limitless choice, sustained competitive advantage only comes to retailers who engage customers differently – by truly understanding who they are, what they want and why they buy. At Aptos, we too, believe that engaging customers differently is critical to our success. We are committed to a deep understanding of each of our clients, to fulfilling their needs with the retail industry’s most comprehensive omni-channel solutions, and to fostering long-term relationships built on tangible value and trust. More than 500 retail brands rely upon our Singular Commerce platform to deliver every shopper a personalized, empowered and seamless experience…no matter when, where or how they shop. Learn more: www.aptos.com
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